- Consistently achieve/exceed monthly and yearly turnover and KPI's targets set by Boutique Manager and management
- Support in achieving/exceeding Boutique overall target
- Actively participate to the briefings and contribute to the development of the Boutique performance
- Welcome and handle customers' requests, lead and manage all steps of the sale following Panerai Selling Ceremony
- Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities
- Identify and customer's needs to suggest and promote products accordingly
- Know the Maison's products, their availabilities, the delivery status, the brand's DNA and history and be able to share it with customers
- Develop a good understanding of competition and luxury industry through self-learning and trainings
- Actively participate to all brand's training sessions
- As brand ambassador, always show an impeccable presentation, according to our guidelines
- Understand and comply with all policies and procedures established by the company (security, inventory, products delivery...)
- Manage the boutique's daily business (boutique opening/closing, inventory, repairs process...)
- Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising...)
- Assist with special projects when needed
- Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI's targets
- Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai
CRM initiatives - Applies
CRM relational strategy as per Headquarters' guidelines - Assist Boutique Manager in developing
CRM action plans, and participate to boutique or off-site events - Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale
- Ensure seamless customers experience when handling SAV requests
- Ensure customers' requests are followed up and solved in due time (call back...)
- Client Advisor can perform other duties as determined by Boutique Manager.
- Individual sales target
- Transformation rate
- Average Price
-
CRM KPI's (data quality and volume...) - Mystery Shopping
- Minimum of 2 years in the luxury retail industry, in a sales function
- Strong sense of luxury service and aesthetics
- Fluent in English, additional language skills are a plus
- Result and action oriented
- Strong selling skills
- Team player with good interpersonal competences and empathy
- Curious and self-motivated, with excellent customer service mindset
- Strong attention to detail with ability to handle multiple tasks simultaneously
- Excellent communicator, able to develop a network
- Excellent computer skills
-
Client Advisor- Palo Alto
1 week ago
Tiffany & Co. Palo Alto, United States**Overview: · We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclu ...
-
Client Advisor
1 week ago
Richemont Palo Alto, United StatesAt Panerai Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creat ...
-
Client Advisor
1 day ago
Richemont Palo Alto, United StatesAt Panerai Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creat ...
-
Client Advisor
1 week ago
Richemont Palo Alto, United StatesAt Panerai Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creat ...
-
Branch Client Advisor
1 week ago
Global Technical Talent Palo Alto, United StatesBranch Client AdvisorContract Duration 6 Months · Pay rate up to $27/hr · Job DescriptionProvides client support to inquiries that include but are not limited to general bank transactions; operational issues, and/or bank office support. · Requests are received from various chan ...
-
Branch Client Advisor
2 days ago
VeeAR Projects Inc. Palo Alto, United StatesJob Title: - Branch Client Advisor · Job location: - Palo Alto, CA · Workplace type: Onsite · Employment type: - 12+ Months Contract · Job Description: - · Greeting all branch customers with exceptional customer service and handling reception duties for customers meeting with oth ...
-
Branch Client Advisor
1 week ago
Veear Palo Alto, United StatesJob Title: - Branch Client Advisor · Job location: - Palo Alto, CA · Workplace type: Onsite · Employment type: - 12+ Months Contract · Job Description: - · Greeting all branch customers with exceptional customer service and handling reception duties for customers meeting wit ...
-
Branch Client Advisor
1 week ago
iQuasar Palo Alto, United StatesBenefits: · 401(k) · 401(k) matching · Dental insurance · Flexible schedule · Health insurance · Paid time off · Job Title: Branch Client Advisor Location: Palo Alto, CA · Requirements: The Contractor will provide client support to inquiries that may be but are not limite ...
-
Branch Client Advisor
1 week ago
GTT Palo Alto, United States ContractBranch Client Advisor · Contract Duration 6 Months · Pay rate up to $27/hr · Job Description · Provides client support to inquiries that include but are not limited to general bank transactions; operational issues, and/or bank office support. · Requests are received from var ...
-
Branch Client Advisor
1 week ago
GTT Palo Alto, United StatesBranch Client Advisor · Contract Duration 6 Months · Pay rate up to $27/hr · Job Description · Provides client support to inquiries that include but are not limited to general bank transactions; operational issues, and/or bank office support. · Requests are received from various ...
-
Branch Client Advisor
1 week ago
ATR International Palo Alto, United StatesJob Description · Job DescriptionWe are seeking a Branch Client Advisor for an important client in Palo Alto, CA. · Description: · Provides client support to inquiries that include but not limited to: general bank transactions; operational issues, and/or bank office support. · Re ...
-
Private Client Advisor II
6 days ago
The Bank of America Corporation Palo Alto, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Advisor, Solutions Advi ...
-
Branch Client Advisor I
1 week ago
Varite, Inc Palo Alto, United StatesPay Range: $20 - $26/Hr · 100% On Site Role in Palo Alto, CA · Provides client support to inquiries that include but not limited to: general bank transactions; operational issues, and/or bank office support. Requests are received from various channels, including face-to-face, ema ...
-
Branch Client Advisor l
1 week ago
Outsource Consulting Services, Inc Palo Alto, United StatesSeeking a Branch Client Advisor l to support our banking client in Palo Alto, CA. · Requirements: · The Contractor will provide client support to inquiries that may be but are not limited to; general bank transactions; operational issues, and/or bank office support. Requests are ...
-
Branch Client Advisor I
1 week ago
ATR International Palo Alto, United StatesProvides client support to inquiries that include but not limited to: general bank transactions operational issues, and/or bank office support Requests are received from various channels, including face-to-face, email, phone, or from internal business partners Ideal candidate sho ...
-
Client Advisor- Palo Alto
2 days ago
LVMH Palo Alto, United StatesPoste · Overview: · We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, lov ...
-
Branch Client Advisor I
1 week ago
Aditi Consulting Palo Alto, United StatesSummary: · Provides client support to inquiries that include but not limited to: general bank transactions; operational issues, and/or bank office support. Requests are received from various channels, including face-to-face, email, phone, or from internal business partners. Ideal ...
-
Branch Client Advisor I
1 week ago
Aditi Consulting Palo Alto, United StatesSummary: · Provides client support to inquiries that include but not limited to: general bank transactions; operational issues, and/or bank office support. Requests are received from various channels, including face-to-face, email, phone, or from internal business partners. Idea ...
-
Client Advisor
5 days ago
Panerai Santa Clara, United StatesJob Description · Job Description · Mission: · The Panerai Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of Panerai at all times with ...
-
Client Advisor
1 week ago
VinFast San Mateo, United StatesCategory · Retail · Number of Openings · 1 · Location · San Mateo · Full-Time/Part-Time · Full-Time · Exempt/Non-Exempt · Non-Exempt · Description · Location Address: 52 31st Ave #J01B San Mateo, CA 94403 · The role of the store sales team is to provide a client experience ...
Client Advisor - Palo Alto, United States - Richemont
Description
At Panerai Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.Client Advisor
Panerai | Palo Alto, CA
Role Overview
Reporting to Panerai Boutique Manager, the Client Advisor is responsible for achieving the personal sales target as well as contributing to the achievement of the boutique's objectives, developing the client panel and establishing best in class customer's experience by delivering high operational and service standards, while adhering to Panerai procedures and policies.
Responsibilities (or Mission)
SALES
CRM
CUSTOMERS SERVICE
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the FutureExpected Salary Range:
$ $30
Salary will be negotiated based on relevant skills and experience.
Would you like to be a modern hero?
Connect with us :
Nearest Major Market:
San Jose
Nearest Secondary Market:
Palo Alto