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    Client Advisor - Palo Alto, United States - Richemont

    Richemont
    Richemont Palo Alto, United States

    3 weeks ago

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    Description
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    Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function.

    Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.


    Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

    At Panerai Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
    Role Overview

    Reporting to Panerai Boutique Manager, the Client Advisor is responsible for achieving the personal sales target as well as contributing to the achievement of the boutique's objectives, developing the client panel and establishing best in class customer's experience by delivering high operational and service standards, while adhering to Panerai procedures and policies.

    Client Advisor acts as an ambassador of Panerai's image in the boutique and during off-site events.
    Responsibilities

    (or Mission)

    SALES
    Consistently achieve/exceed monthly and yearly turnover and KPI's targets set by Boutique Manager and management
    Support in achieving/exceeding Boutique overall target
    Actively participate to the briefings and contribute to the development of the Boutique performance
    Welcome and handle customers' requests, lead and manage all steps of the sale following Panerai Selling Ceremony
    Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities
    Identify and customer's needs to suggest and promote products accordingly
    BRAND & PRODUCTS KNOWLEDGE
    Know the Maison's products, their availabilities, the delivery status, the brand's DNA and history and be able to share it with customers
    Develop a good understanding of competition and luxury industry through self-learning and trainings
    Actively participate to all brand's training sessions
    BOUTIQUE OPERATIONS & MAINTENANCE
    As brand ambassador, always show an impeccable presentation, according to our guidelines
    Understand and comply with all policies and procedures established by the company (security, inventory, products delivery...)
    Manage the boutique's daily business (boutique opening/closing,

    inventory, repairs process...)
    Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising...)
    Assist with special projects when needed

    CRM
    Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI's targets
    Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai
    CRM initiatives
    Applies
    CRM relational strategy as per Headquarters' guidelines
    Assist Boutique Manager in developing
    CRM action plans, and participate to boutique or off-site events

    CUSTOMERS SERVICE
    Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale
    Ensure seamless customers experience when handling SAV requests
    Ensure customers' requests are followed up and solved in due time (call back...)
    Client Advisor can perform other duties as determined by Boutique Manager.
    Key Performance Indicators

    Transformation rate
    Average Price

    CRM KPI's (data quality and volume...)
    Mystery Shopping
    Qualifications
    Minimum of 2 years in the luxury retail industry, in a sales function
    Strong sense of luxury service and aesthetics
    Fluent in English, additional language skills are a plus
    Result and action oriented
    Strong selling skills
    Team player with good interpersonal competences and empathy
    Curious and self-motivated, with excellent customer service mindset
    Strong attention to detail with ability to handle multiple tasks simultaneously
    Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

    We Offer

    We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.

    Our core benefits include medical, dental, and vision programs.

    Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.

    The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.

    We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

    At Richemont, We Craft the Future

    Expected Salary Range:
    $ $30

    Salary will be negotiated based on relevant skills and experience.

    Would you like to be a modern hero?

    Connect with us :

    Nearest Major Market:
    San Jose

    Nearest Secondary Market:
    Palo Alto

    #J-18808-Ljbffr
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