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    Client Advisor - San Jose, United States - Burberry

    Burberry
    Burberry San Jose, United States

    3 weeks ago

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    Description
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    Department:

    RETAIL OFFLINE

    Location:
    San Jose, California (US-CA), US

    At Burberry, we believe creativity opens spaces.

    Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

    This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

    We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.

    As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


    JOB PURPOSE


    The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.

    Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

    As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.


    RESPONSIBILITIES

    SERVICE AND SALES
    Meet and exceed individual and store sales and other commercial KPIs
    Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
    Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

    Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

    Be efficient in following-up and delivering after-sales services to our clients
    Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
    Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
    Foster team work and a positive work climate

    CLIENT ENGAGEMENT
    Build meaningful relationships with Clients

    Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

    Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
    Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

    PERSONAL PROFILE
    A proven track record in delivering sales and exceeding targets
    Previous experience in Clientelling
    A strong interest in fashion, art and culture
    Strong product knowledge and good understanding of store retail operations
    Understanding of competitor products
    Experience in working as part of a team
    Fluent in local language; English proficiency is desirable
    Other language knowledge is desirable
    Demonstrates Confidence, Curiosity, Conviction, and Care
    Enjoys being part of a team
    Energetic, Pro-active and self-motivated
    Detail-oriented and creative with a passion for selling
    Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
    Results driven and commercial mindset
    Flexible, collaborative and adaptable approach to work

    MEASURES OF SUCCESS
    Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
    Service targets (Guest Experience, Net promoter score)
    New client acquisition (conversion and retention)
    Number of appointments held on a monthly basis

    FOOTER


    Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


    • Expected base salary for the role will generally be between $22.00 and $23.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
    • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
    #J-18808-Ljbffr
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