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    Client Advisor - San Jose, United States - Valentino

    Valentino
    Valentino San Jose, United States

    3 weeks ago

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    Description

    WHY WORK FOR VALENTINO


    A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.


    WHAT WE BELIEVE IN


    Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.

    Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.


    WHO ARE WE LOOKING FOR
    A Bilingual ( Mandrian speaking preferrably) Client Advisor for our Boutique located in Valley Fair Mall .

    The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals.

    This role is based salary plus commission.


    Client Centric Activities:

    • Strong product knowledge
    • Master the Client Journey
    • Create strong client relationships.
    • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
    • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
    • Focus on development and retention of existing clients, recruitment of new and potential ones.
    • Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
    • Actively participates to achieve the store's sales and business KPI's in partnership and OTO appointment routine.
    • Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

    Merchandise and Visuals:

    • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
    • Ensure product maintenance, replenishment on the floor.
    • Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
    • Respect administration and operations procedures.
    • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

    Operations:

    • Knowledge and understanding of company policies and procedures.
    • Ability to use POS system to perform all client transactions.
    • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

    Requirements:

    • Min 2 years of experience in similar role in luxury retail industry
    • Proven track record in sales
    • Excellent knowledge in product and client journey
    • Must be a team player.
    • Excellent organizational and follow up and time management skills.
    • Demonstrates confidence and ability to develop relationships with clients, team and the business.
    • Clear and concise communication skills - verbal and written.

    Hourly Rate:
    $20-$25 ( based on experience)


    HOW WE ARE


    The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.

    Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.


    Employment Type:

    Working Time:

    Nearest Major Market:
    San Jose


    Nearest Secondary Market:
    Palo Alto
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