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    Front Desk Receptionist - Los Angeles, United States - Hankey Group

    Hankey Group
    Hankey Group Los Angeles, United States

    6 days ago

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    Description

    ** Front Desk Receptionist**

    **Job Category****:** Administration **Requisition Number****:** FRONT04712 Showing 1 location **Job Details**

    **Description**

    **ESSENTIAL DUTIES AND RESPONSIBILITIES:**

    Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries to the appropriate departments.

    Directs visitors by maintaining employee and department directories; and providing instructions, and following up with the appropriate team.

    Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department

    Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

    Answers questions about organization and provides callers with address, directions, and other information.

    Maintains safe and clean reception area by complying with procedures, rules, and regulations.

    Serves as the primary contact for all interviews being scheduled for company, and coordinates to have applications ready for candidate as needed, as well as alerting the hiring managers and recruiter of any issues, delays, or no shows.

    Maintains the applications in file for recruiter, and provides such forms at the end of day to consolidate file.

    Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

    Contributes to team effort by accomplishing related results as needed.

    Receives, sorts, and routes mail, and maintains and routes publications. Orders, receives, and maintains office supplies.

    Coordinates travel arrangements for the executives and the operations team as needed.

    Performs other clerical tasks as needed.

    **ESSENTIAL KNOWLEDGE, SKILL & LICENSES:**

    Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance.

    Communication skills Effective in both oral and written communication

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

    Quality - Demonstrates accuracy and thoroughness.

    Quantity - Meets productivity standards.

    Safety and Security - Reports potentially unsafe conditions.

    Attendance/Punctuality - Is consistently at work and on time.

    **EDUCATION AND/OR EXPERIENCE:**

    High school diploma or equivalent

    At least three months related experience

    Bi-lingual Spanish preferred

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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