Front Desk Receptionist - Los Angeles, United States - A & B AUTO REPAIR
A & B AUTO REPAIR
Los Angeles, United States
Verified Company
7 hours ago
Description
A & B Auto Repair r is seeking a CSR to help the Front Office CSR to join our customer experience team.
We are looking for individuals with a friendly and outgoing personality who genuinely enjoy helping people.
Must be Bilingual, be familiar with CCC estimating system and Insurance Companies, a positive attitude and a commitment to providing excellent customer service.
Must be AVAILABLE to work Monday-Friday from 8am-6pm
Responsibilities:
-
Greet and Assist Guests:
- Provide a welcoming and positive experience for customers, whether in person, over the phone, or online.
Customer Updates:
- Keep customers informed about the status of their vehicles during the repair process.
Create Repair Orders:
- Utilize management systems to generate and manage repair orders efficiently.
Schedule Customers:
- Manage appointment schedules for customers.
Answer Phone Calls:
- Address customer inquiries and provide assistance over the phone.
Utilize Management System:
- Familiarity with and effective use of our management system for seamless workflow.
- Handling dropoffs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs.
Pay:
From $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (required)
Work Location:
In person
