- Ensures staff adheres to rules of conduct, policies and procedures.
- Oversees locations within 7 block radius; making regular rounds to all locations required.
- Supervises, mentors, and trains staff on day-to-day activities.
- Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
- Assist customers over intercom system, in lobbies, lanes, and in the parking office.
- Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
- Assists with periodic training as needed.
- Assists with creation of weekly garage schedule.
- Resolves customer service issues or questions as needed.
- Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
- Accept monthly and debit payments and process credit cards.
- Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
- Other related duties as assigned.
- High school diploma or GED required.
- Supervisory experience is preferred but not required.
- De-escalation or conflict resolution i.e. security experience preferred but not required.
- Strong customer service experience.
- Valid driver's license is required.
- Ability to communicate professionally and effectively.
- Ability to speak, read, and comprehend the English language.
- Ability to direct workflows of multiple departments.
- Must be open to feedback, differing opinions and other points of view.
- Demonstrates a sense of urgency and timeliness.
- Demonstrate the ability to seek improvement.
- Excellent team building and interpersonal skills.
- Ability to lift, push and pull at least 25 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat and lift frequently throughout a shift.
- Willingness to work in the elements – heat, wind, snow, rain, etc.
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Overnight Supervisor - Cleveland, United States - LAZ Parking
Description
**Details**
Position: Supervisor - Parking Operations
Schedule: Full-Time 3rd Shift
Pay: $20.00-$22.00/hr
The Spirit of the Position:
The Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.
Principal Job Duties:
Education:
Experience:
Skills:
Physical Demands:
