Desktop/Network Support Engineer - Glencoe, United States - Peyton Resource Group

Peyton Resource Group Glencoe, United States

2 weeks ago

Human Resources

Description

Technical Skill(s):

Wants someone who has a verity of different skill sets because they will need to "wear all hats" some of the time.
Network experience.
Microsoft – They are a Microsoft Hyper V environment.
Experience with Ubiquiti is a huge plus.
Knowledge/experience with VMware, Cisco, LAN/WAN.

What the job is:

The Support and Network Engineer supports the information technology systems and operations, including network hardware, software, network security and communications systems.

As the Support and Network Engineer you'll work directly with coworkers across all departments to provide IT support and training, partner with all departments to help identify technology solutions to meet their changing operational needs and improve efficiency.

You'll be a cyber security champion, putting in place security infrastructure and providing security training to users. You'll be an IT support hero, operating the help desk and assisting users with their daily support needs. Your work – the technology environment – will be at the forefront of customer service by maintaining functional hardware and systems that are the backbone of all operations and services, and you'll provide exceptional customer service to your teammates. The Support and Network Engineer will report to the Technology and Strategy Manager, adding new resources to the IT staffing to continue recognizing the organization's growing IT support needs.

Here's what you'll do in a typical day (and a few special projects):

Support the day-to-day operations of the IT function by performing support work, overseeing work performed by contractors, assisting IT infrastructure planning, communicating with users regarding technology needs and partnering with departments to implement solutions
Serve as the network/systems administrator
Directly or indirectly (by oversight of contractors) plan, procure, install, configure and deploys firewalls, servers, switches, controllers and other IT hardware, software (including software as a service agreements and software licenses), voice and data systems and virtual private network; administer the Village's mobile device program; schedules and completes upgrades
Assist with maintaining an IT organization plan, a security plan and a disaster recovery plan, taking into account changes in technology assets and potential threats; conducts testing and training to support security and disaster recovery plans
Protect data from breaches through planning and adherence to a backup plan, installation and maintenance of network security devices; conducts network monitoring; researches and develops security policies, conducts user training to promote security
Assist with the development and implementation of long-range technology improvement projects, including development of the IT operating budget and capital budget; procure technology assets and services in accordance with the Village's purchasing procedures
Manage the Village's device replacement program, maintain inventory of devices issued to users and replacement schedules
Assist with development of IT use policies and procedures in line with industry best practices
Maintain qualifications required to obtain and maintain credentials to access and support law enforcement technology assets

Required Qualifications

Education and Experience:

Bachelor's degree in computer science, information technology or a related field and one to three years of related work experience; or an equivalent combination of education and experience

Functional Knowledge

Strong knowledge of network management, Microsoft technology, Hyper-V environment, Cisco technology and infrastructure in a LAN WAN environment, Cisco unified communication system VMware environment, best practices in security and Criminal Justice Information System compliance requirements
Strong project management skills

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