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Lake Forest

    IT Support Engineer - Lake Forest, United States - Impact Networking

    Impact Networking
    Impact Networking Lake Forest, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Impact is hiring a IT Support Engineer for our Nationally ranked Best and Brightest Workplace

    The IT Support Engineer is responsible for resolution of technical issues via remote and deskside support. Overall responsibility is to facilitate the resolution of technical issues within the regional offices and corporate headquarters. This role requires regularly scheduled and emergency travel to all Midwest regional offices for checkups, onsite resolution, and hardware installation.

    Responsibilities

    Remote IT Support

    Account provisioning and laptop imaging
    - Troubleshoot and provision mobile devices
    - Support enterprise and third-party applications used by Impact Employees
    - Prioritize, escalate, and resolve incidents from ticket management system
    - Provide technical support via phone and remote software with excellent customer service
    - Collaborate with team members to resolve issues
    - Adhere to all corporate process, policies and assist with technical documentation

    Onsite Support

    Install IT and AV hardware equipment for new office builds and renovations, including but not limited to
    - Monitors, Docking stations
    - Security Cameras
    - Networking hardware
    - Large scale LED Screens
    - Assist in one off network cable runs pulling CAT6 Cable

    Asset Management and Documentation

    Report all customer service issues within tracking software
    - Track company technology inventory with our asset tracking software
    - Install, modify, and repair computer hardware and software
    - Clean up computers and reimage computers for quick redeployment
    - Install and configure computer peripherals for users
    - Follow up with customers to ensure issue has been resolved
    - Gain feedback from customers about computer usage
    - Run reports to determine malfunctions that continue to occur

    Things We Are Looking For

    Preferred

    Associates Degree in computer sciences or related field
    - 2+ years of related technology experience
    - Willingness to continue to grow through outside and in-house training
    - Previous experience with RMM tools
    - Strong experience and knowledge of
    - Microsoft Desktop and MacOS Operating Systems
    - Office Suite and cloud productivity applications
    - PC Hardware, Mobile Devices (iOS/Android) and peripherals
    - Client-side cybersecurity software

    Basic understanding of:
    - Office 365 Admin Center and Azure Active Directory
    - VOIP Systems
    - Basic WAN/LAN troubleshooting

    Experience with Structured Cabling
    - Basic copper termination skills and minor patching
    - Have a focused and organized vision of cabling to keep a clean and orderly appearance for future troubleshooting

    Other Skills & Abilities

    Experience with Security Cameras and other Infrastructure
    - RMM and ITSM Ticketing Platform experience
    - Documentation Management
    - Strong interpersonal, analytical, oral, and written communication skills
    - Ability to research requests for a viable solution amenable to all
    - Be able to occasionally lift IT Equipment ~50-75lbs
    - Ability to multi-task and prioritize issues
    - Able to work independently and as part of a team
    - Must be prepared to travel as required

    Benefits

    20 days of PTO
    - 12+ paid holidays
    - Flexible Sick Day Policy
    - Paid Parental Leave
    - Comprehensive Health, Disability Life, Dental and Vision Plans
    - 401(K) discretionary match & retirement plans
    - Continued education reimbursement
    - On-going training & development opportunities

    #LI-Onsite

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