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Guest Services Agent - Chicago, United States - Hongkong & Shanghai Hotels Group
Description
** Guest Services Agent**
Business Unit: The Peninsula Chicago Location: Chicago The Peninsula Chicago is seeking an Agent to join our Guest Services Division team and be an integral part of our guest-focused service.
Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
Grow within a diverse multi-outlet property.
Exceptional health benefits package and 401(k) with company match.
Key accountabilities
Ensure proper operation of all responsibilities of Desk operations
Knowledgeable and fully adheres to both Peninsula and Forbes standards.
Maintain consistency in performance in accordance with both Peninsula and Forbes standards
Communicate with all departments to create a guest centric experience
Be in full compliance with database requirements
Ensure efficient operation of the Desk responsibilities with efficient handover
General requirements
2 years of guest services experience in luxury property ideal
Knowledge of PMS and some knowledge in other applications ideal and preferred
Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
Excellent command of written and spoken English
We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.
**About The Peninsula Chicago**
Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.
Requisition ID: 32824
**Nearest Major Market:** Chicago