Guest Service Agent - Chicago, United States - The Experience Group

The Experience Group

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Guest Service Agent

Pay/Hours:
$18 per hour / 28-32 hours per week

Position Overview:

As Concierge, you will be responsible for providing exceptional customer service to our clientele, shoppers and visitors while offering assistance, information, and personalized recommendations.

Your primary objective is to ensure a seamless and enjoyable shopping experience, while exceeding customer expectations and enhancing the overall satisfaction of their experience.

This role requires good communication and interpersonal skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

Customer Service Excellence:
Ensure that all concierge services meet or exceed customer expectations by providing assistance, information, and guidance to shoppers and visitors in the following areas:

Texting and wayfinding
Recommendations and reservations
Gift card sales

Customer Engagement:
Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions and special events

Visitor Assistance:
Assist shoppers and visitors with inquiries, directions, recommendations, and other requests to enhance their center experience

Problem Resolution:
Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional and welcoming atmosphere

Collaboration:
Work closely with center management, security, housekeeping, and other departments to coordinate activities, address concerns, and enhance overall center operations

Promotions and Events:
Support promotional activities, events, and special programs to engage visitors and enhance their center experience

Maintaining Facilities:
Maintain the cleanliness and appearance of the concierge desk and surrounding areas

Qualifications:

High school diploma or equivalent required

years of customer service, hospitality, retail or related role preferred

Good communication and interpersonal skills
Familiarity with Microsoft Office Suite and customer service management software
Ability to remain calm and composed under pressure and resolve conflicts or difficult situations effectively
Flexible schedule, including evenings, weekends, and holidays, as required by center operations
Familiarity with local attractions, events, and amenities is a plus

Physical Requirements:

Remaining in a stationary position, often standing or sitting for prolonged periods
Adjusting or moving objects up to 25 pounds in all directions
Walking short to moderate distances frequently
Navigating stairs, elevators and escalators safely

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Equal Opportunity Employer:
We are an equal opportunity employer and committed to diversity, equity, and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay:
$18.00 per hour

Expected hours:
per week

Benefits: