Customer Service Representative - Hayward, United States - Morgan Advanced Materials

Morgan Advanced Materials Hayward, United States

1 week ago

Description

Overview:

Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

The business employs advanced materials science and applications expertise to produce parts that enhance reliability or improve the performance of its customers products. Much of what the global business unit makes is used in demanding, harsh or critical environments. Our Technical Ceramics business works in selected segments of the electronics, energy, healthcare, industrial, petrochemicals, security and transport markets, typically in close collaborative customer relationships.

Group Key Figures: Revenue 1b, ~9,000 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

The Customer Service Representative is responsible for guiding customers through their orders via phone, email, or online chats. They will be able to provide superb customer service to our customers while also being able to troubleshoot issues.

Receives and enters purchase orders into manufacturing data systems.
Generates Customer quotes and follows up on leads.
Assists in developing and negotiating price with customers.
Acts as a communication point for all parties in processing, manufacturing and shipment of customer orders.
Builds strong interdepartmental relationships to facilitate and expedite requests.
Maintains electronic customer files.
Works with internal partners on status of orders ensuring the delivery commitment to clients are met.
Develops and achieves lead generation monthly and/or annual plan targets.
Cooperates with Business Development Managers and Sales Manager to develop sales strategy through creating and delivering qualified opportunities when appropriate.
Handles outbound and inbound account management.
Establishes and maintains strategic relationships.
Detail Oriented.
Organize and prioritize work and make appropriate decisions.
Exercise considerable judgment and discretion in establishing and maintaining effective working relationships with internal and external customers.
Work under minimal supervision in a high-volume environment.
Read, write, speak and comprehend the English language.
See adequately to type, write, read and proof various documents.
Learn and utilize new computer programs.
Excellent time management/organization skills.
Knowledge of MS Word, Excel.
Excellent verbal, written and listening communication skills with both internal and external customers.
Ability to interpret technical instructions in diagram form.
Ability to work in fast-paced, self-directed environment.
Ability to handle conflict and deal with time constraints.
Ability to be a team player and work in a demanding environment.
Ability to work on cross-functional teams promoting an environment of open communication and continuous improvement.
Ability to be proactive and creative in an account manager relationship to generate sales.
Other duties as assigned.

Qualifications:

Minimum of High school Diploma- Some college in Marketing or Business preferred
4-6 years of experience in the field or in a related area.
2-5 years progressive experience in a sales/inside sales environment.
Familiar with a variety of the field's concepts, practices, and procedures.

Salary range: $25.00 per hour

Individual must be a:

Citizen of the United States, or
Permanent resident alien of the United States, or
Protected individual as defined by 8 U.S.C. 1324b(a)(3)

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer

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