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    Customer Service Representative - Baton Rouge, United States - SunSource

    SunSource
    SunSource Baton Rouge, United States

    1 week ago

    Default job background
    Inside Sales & Customer Service Roles
    Description
    Ford-Gelatt, a SunSource company, supplies industrial process equipment to the process industries with a focus on adding value. Our team at Ford-Gelatt is technically sound and highly experienced with industry leading brands. We provide technical added-value in equipment sales in Louisiana, Mississippi, and SE Texas. We are a leading distributor of process pumps and components in the fluid process market, and are currently seeking an energetic and technically inclined Customer Service Representative to join our inside sales team in Baton Rouge, LA.

    Essential Functions

  • Providing outstanding service to our customers and support to the outside sales staff
  • Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems
  • Develop pump proposals and become a product expert on assigned product lines
  • Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations
  • Focus on other products in the larger SunSource catalog and help drive business growth on these products
  • Enter orders in our order handling system after review of customer order to confirm consistency with our proposal
  • Develop working relationships with our suppliers' factory personnel
  • Develop relationships with our customers so that they think of our Company first for their rotating equipment needs
  • Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager
  • Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines
  • Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process
  • Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products
  • Participating in Inside sales quote followup activities and outbound calling

    • Experience, Education and Skills

  • Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience
  • Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude
  • Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages
  • Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)
    • Would you rather see what we have to offer? Check out We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. . WE PARTICIPATE IN E-VERIFY . If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned. All offers of employment are contingent upon satisfactory completion of pre-employment background check and pre-employment drug testing, as allowed by law.
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