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    Customer Service Representative - Baton Rouge, United States - Loansbyworld

    Loansbyworld
    Loansbyworld Baton Rouge, United States

    2 weeks ago

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    Description

    **Customer Service Representative**

    Baton Rouge, LA We're looking for a friendly and outgoing Customer Service Representative (Account Specialist) who can provide outstanding customer service, with opportunities for advancement Provide in-person customer service, call customers to get them on track with payments, prepare loan documents, take payments, and more **Job Description**

    World Finance is looking for a friendly and outgoing **Customer Service Representative (Account Specialist)** who can provide outstanding customer service

    Ever since we first opened in 1962 our unparalleled customer service has set us apart from the rest Today, we continue to focus on helping people Get Back to the Good in life in more than 1200 branches in 16 states, providing small loans and tax services. Team members have described our culture as friendly and rewarding and we were even recently named as a Top Workplace in multiple states

    We highly value growth and advancement (**Over 80 percent of branch managers hired last year were promoted from the account specialist role)**

    Monthly **bonus opportunities** and an annual **Tax Bonus**

    **Rewarding and impactful** work environment

    You get to work with our customers, **providing positive experiences** every day

    World Finance offers all team members **paid volunteer time** to give back to their communities

    Low-cost employee health, dental, vision, and life insurance for full time Team Members

    401(k) plan including company match

    Paid holidays and vacation time

    **Some of the Customer Service Representative essential duties include:**

    Providing excellent customer service by assisting customers on the phone and in the office with questions, concerns, and product availability

    Preparing loan documents and managing the application process

    Providing quick and friendly customer service in taking and posting loan payments

    Contacting customers to help them get back on track if they have overdue payments

    Working with Management to maintain branch operating standards

    Maintaining customer relationships and keeping in contact with our customers regarding their loan status

    **To be considered for the Customer Service Representative position, you must meet the following qualifications:**

    High school diploma or its equivalent

    Willing and able to work Saturday hours (daytime)

    Stable work history (more than one year in previous customer service representative, sales representative, or related position preferred)

    Previous cash handling experience is preferred

    Valid US drivers license, not in jeopardy of suspension

    Access to a dependable vehicle and the vehicle must be insured

    Previous sales or collections experience is preferred

    *It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.*

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