Jobs
>
Seattle

    Manager, Growth Technical Account Management - Seattle, United States - Stripe

    Stripe
    Stripe Seattle, United States

    1 day ago

    Default job background
    Full time
    Description

    Who we are

    About Stripe

    Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

    About the team

    The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations.

    What you'll do

    Stripe is looking for a US-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes who are motivated to improve the experience for our paid users. This manager's day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.

    Responsibilities

  • Define the strategy and future of Technical Account Management (TAM) for a new, high-growth, velocity segment within Stripe, partnering with GTM, Product, and Reactive Support partners
  • Scale the team globally as the demand increases
  • Guide your team and the TAM organization to deliver incredible services experiences, grow services revenue and contribute to strategic programs
  • Ensure that team members are happy, effective, and growing in their career and user work
  • Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance
  • Analyze data from user feedback and experiences to drive efficiency and build quality
  • Be an advocate for Stripe users and champion for users needs internally
  • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion and empowerment
  • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

    • Who you are

    We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

    Minimum requirements

  • 5+ years of experience in technical client services or technical account management programs
  • 1+ years of people management experience (individual contributors)
  • Experience in forming and growing highly effective teams in emerging or uncharted lines of business
  • Excellent written and verbal communication skills
  • An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example

    • Preferred qualifications

  • Experience with fintech SaaS products and/or Payments industry
  • Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
  • Proven ability to scale a technical services or technical support team in a high-growth environment

    • Hybrid work at Stripe

    This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).

    Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

    A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

    Pay and benefits

    The annual US base salary range for this role is $126,400 - $189,400. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

    Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

  • Nexus Dynamics

    Become a Key Account Manager

    2 weeks ago

    Nexus Dynamics Bellevue, United States

    About Us · We are the future of recruitment Authentic. Uncompromisingly good. Relationship-based. That's WeMatch. Consulting GmbH. From our offices in Berlin, Düsseldorf, Frankfurt, Hamburg, and Munich, we support the IT, engineering, healthcare, and construction industries by pr ...

  • Essential Utilities, Inc.

    Accounts Payable Manager

    1 week ago

    Essential Utilities, Inc. Bryn Mawr, United States

    Essential Utilities, Inc. · delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. · Operating as the · Aqua · (water and wastewater services) and the · Peoples · and · Delta · (natural gas) brands, Essential serves ...

  • Concord Technologies

    Account Manager

    1 week ago

    Concord Technologies Seattle, United States

    Account Manager · Concord Technologies is currently seeking an Account Manager for its growing team in Seattle, Washington. We are looking for exceptional individuals with a competitive spirit and the desire to put in the work to become a top performer. · Based remotely, the Acc ...

  • Taylor Farms

    Accounting Manager

    1 week ago

    Taylor Farms Seattle, United States

    Supervises and prepares financial statements and oversee our weekly forecasting presentation (flash report) to management. Analyzing data to support business decision-making, manages financial reporting, weekly forecasting; oversees accounting procedures to ensure compliance with ...

  • Acer

    Account Manager

    1 week ago

    Acer Seattle, United States

    Acer America Corporation is a fast-paced, high-growth company, located in the heart of Silicon Valley in San Jose, CA. We are currently seeking an Account Manager on our Business Management Team, specifically seeking professionals with demonstrated Account Management experience w ...

  • Martindale-Avvo

    Account Manager

    1 week ago

    Martindale-Avvo Seattle, United States

    At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at t ...

  • Emcor Inc

    Account Manager

    2 weeks ago

    Emcor Inc Seattle, United States

    Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical ...

  • Randstad Internal Recruiting

    Account Manager

    5 days ago

    Randstad Internal Recruiting Seattle, United States

    Randstad, the world's leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prio ...

  • Acer

    Account Manager

    1 week ago

    Acer Seattle, United States

    Acer America Corporation is a fast-paced, high-growth company, located in the heart of Silicon Valley in San Jose, CA. We are currently seeking an Account Manager on our Business Management Team, specifically seeking professionals with demonstrated Account Management experience w ...

  • AmazonWebServices

    Account Manager

    17 hours ago

    AmazonWebServices Seattle, WA, United States

    Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Fortune 1000? Do you have the business savvy and the technical background necessary to help establish Amazon as a key technology platform provider?A ...

  • snipeHIRE

    Accounting Manager

    2 days ago

    snipeHIRE Seattle, United States

    Snipebridge, a strategic talent solutions company specializing in connecting exceptional talent to great career opportunities in the Architecture & Planning industry, is seeking an Accounting Manager specializing in Accounts Payable and Payroll. · Our client is a design practice ...

  • Salvation Army

    Accounting Manager

    1 week ago

    Salvation Army Seattle, United States

    THE SALVATION ARMY · SEATTLE SOCIAL SERVICES · Accounting Manager · Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community · The Salvation Army is an inspiring place to work.With offices in every major US cit ...

  • Amazon

    Account Manager

    1 week ago

    Amazon Seattle, United States

    · Ring is seeking an Account Manager to support the Retail Sales Team. The Account Manager will be responsible for supporting the day-to-day management of assigned retail accounts. This includes customer item set up, POS reporting and sales analysis, and other account management ...

  • Millennium Health

    Account Manager

    6 days ago

    Millennium Health Seattle, United States

    *This is a field-based position traveling throughout Northern Seattle to the Canadian border. · Are you ready to be a key contributor and further develop your career in account management and sales? Working with Millennium Health, you will play a significant role in supporting ...

  • Delve Underground

    Accounting Manager

    1 week ago

    Delve Underground Seattle, WA, United States

    Seattle, WA · • · Accounting · DescriptionDelve Underground is a leader in underground and heavy civil engineering serving the transportation, water, wastewater, and energy industries. Specializing in tunnel design, we provide practical solutions to the most challenging underg ...

  • Avvo

    Account Manager

    1 week ago

    Avvo Seattle, United States

    At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at t ...

  • Heart of the House Hospitality

    Account Manager

    1 week ago

    Heart of the House Hospitality Seattle, United States

    *Heart of the House Hospitality* is seeking a *Bilingual Account Manager* for our *Seattle Market.* Come grow your career with a team that is passionate about hospitality, putting people first, and safety. · *When you work for Heart of the House as an Account Manager, you will en ...

  • Pacific Biomedical

    Account Manager

    1 week ago

    Pacific Biomedical Seattle, United States

    Company Description · We are recruiting an Account Manager for the Pacific Northwest to call on Acute Care Facilities focusing on the NICU, Labor and Delivery, mother-baby, and Critical Care Units. We are a Specialty Distributor based in CA, concentrating on the western US with ...

  • Ccsbts

    Account Manager

    1 week ago

    Ccsbts Seattle, United States

    Job Skills / Requirements · ACCOUNT MANAGER · A leading provider of commercial facility services is seeking an Account Manager to join their Seattle, WA team. · Responsibilities: · This is a management position responsible for servicing our current customer base to ensure our ser ...

  • Internet Brands

    Account Manager

    1 week ago

    Internet Brands Seattle, United States

    At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at t ...