- Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
- Provides high level of customer service by providing status and information to the customer.
- Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
- Performs advanced troubleshooting to determine cause of problem.
- Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
- Works with staff on issues outside their areas of responsibility as needed.
- Provides hardware and software technical training and professional development for other Technicians as needed or assigned.
- Provides support and troubleshooting for networked devices with other Technicians as needed or assigned.
- Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.
- Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
- Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).
- Provide facts to facilitate the team's decision-making process and to achieve the team's goals.
- Shares information and receives feedback from other OIT staff as appropriate.
- Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
- Coordinates service calls and repairs for warranty and non-warranty items.
- Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
Installs, maintains, and supports specialized software applications as assigned. - Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.
- Provides Audio Visual (AV) and Video Conference (VC) support as assigned.
- Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
- Works in multiple teams as a team member
- Must have 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem-solving/ troubleshooting skills.
- Exceptionally self-motivated and directed.
- Excellent interpersonal skills.
- Ability to write technical documentation.
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IT Support Technician
3 weeks ago
WheelHouse IT Fort Lauderdale, United StatesJob Description · Job DescriptionAt WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on-site support for PCs, networking equipment, servers, and desktop softwa ...
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IT Support Technician
1 day ago
WheelHouse IT Fort Lauderdale, United StatesAt WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and e ...
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Desktop Support Technician
22 hours ago
Polaris Pharmacy Services Fort Lauderdale, United StatesJob Details · Job Location · Polaris Pharmacy Services of Ft Lauderdale - Ft. Lauderdale, FL · Position Type · Full Time · Description · WHO WE ARE · Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we ...
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Junior IT Support Technician
2 weeks ago
Horizon Technologies Hollywood, United StatesD-ploy is a provider of IT services based in Switzerland with branches in Germany, Austria, USA, the Czech Republic, and the United Kingdom. Since 2003, we have built comprehensive expertise in all areas of IT. D-ploy's core competency is IT services in the areas of IT infrastru ...
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Level 1 IT Support Technician
3 days ago
Cole Scott and Kissane PA Fort Lauderdale, United StatesAs a Level 1 IT Support Technician, you will be responsible for providing technical assistance and support to internal users experiencing technical issues with hardware, software, or network systems. Your primary duties will include troubleshooting and resolving IT-related proble ...
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Desktop Support Technician
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Polaris Pharmacy Services Fort Lauderdale, United StatesJob Details · Job Location · Polaris Pharmacy Services of Ft Lauderdale - Ft. Lauderdale, FL · Position Type · Full Time · Description · WHO WE ARE · Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we a ...
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Technical Support Technician
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KLC Inc Fort Lauderdale, United StatesJob Description · Job DescriptionKLC Consulting, Inc. · Requirement for: Technical Support Analyst – Ft. Lauderdale, FL · Contact: Maggie Manning: , Email: · Client: Florida Department of Transportation, FDOT D4 HQ, 3400 W. Commercial Blvd., Ft. Lauderdale, FL 33309 · Closes: Ma ...
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IT Support Technician
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Tews Company Pompano Beach, United StatesJob Description · Job DescriptionTechnical Support Technician · Onsite-Pompano Beach, FL · Must have a valid Driver License as the position will require some travelYour Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities · At TEWS we ...
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computer support technician i
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State of Florida Fort Lauderdale, United States402 / INFORMATION TECHNOLOGY SERVICES - D 4 OPEN COMPETITIVE CAREER SERVICE CONTACT PERSON: Darell Boigris CONTACT PHONE NUMBER: CONTACT EMAIL ADDRESS: Darell. Working for the State of Florida is more than a paych Support Technician, Technical Support, Technician, Computer, Info ...
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computer support technician i
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My Florida Corp Defunct Fort Lauderdale, United StatesCOMPUTER SUPPORT TECHNICIAN I · Date: May 29, 2024 · Location: · FT LAUDERDALE, FL, US, 33309 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) . · Requisition No: 830039 · Agency: Department of Transportation · Working Ti ...
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Computer Support Technician
2 weeks ago
V2Soft Pompano Beach, United StatesSummary: Configure, install, monitor, and maintain IT user's PC software and hardware. · Provide Information Technology Support to end-users at remote sites, as needed. · Assist with endpoint remediation to ensure PC client health. · Install and configure network and local print ...
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Desktop Support Technician
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TEKsystems Pompano Beach, United StatesJob Description · Job DescriptionDuration · 4 · Duration Unit · Month(s) CONTRACT TO HIRE · ****WAREHOUSE ENVIRONMENT*** · Req Description · Description · Knowledge in Microsoft operating systems and office productivity suite. Must be able to support an enterprise desktop environ ...
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IT Client Technology Support Technician I
2 weeks ago
Nova Southeastern University Fort Lauderdale, United StatesIT Client Technology Support Technician I Job Number: Work Type: Full Time with Full Benefits Location: Fort Lauderdale-Davie, Florida Department: Campus Support Services Categories: Information TechnologyAbout Us: We are excited that you are considering joining Nova Southeastern ...
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Nova Southeastern University Davie, United States Full timeJob Category: · Non-Exempt Hiring Range: Pay Basis: Hourly · Subject to Grant Funding?: Essential Job Functions: 1. Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning. · 2. Performs a ...
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Customer Support Technician
3 days ago
TEKsystems Pompano Beach, United States: Job Responsibilities: · Configure and deploy Information Technology resources; which includes but is not limited to · desktops, laptops, printers, plotters, and mobile devices · Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, · using ...
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Customer Support Technician
5 days ago
TEKsystems Pompano Beach, United States:Job Responsibilities: · Configure and deploy Information Technology resources; which includes but is not limited to · desktops, laptops, printers, plotters, and mobile devices · • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, · using pro ...
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Desktop Support Technician
3 days ago
Inside Higher Ed Coral Gables, United StatesCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review t ...
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IT Support Technician
1 week ago
Southern Winds Hospital Hialeah, United StatesJob Description · Job DescriptionJob descriptionSWH is looking for an IT support assistant who oversees setting up, managing, and troubleshooting the technology systems that the hospital uses to maintain computer and software networks. Maintain and improve the technical systems o ...
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Desktop Support Technician
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UOMUOMUS Miami, United States OTHERCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
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Client Support Technician
2 days ago
Nicklaus Children's Hospital Miami, United StatesDescription · Job Summary · Provide PC hardware and software installation and support services and Internet access support services. · Job Specific Duties · Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Int ...
Customer Support Technician - Fort Lauderdale, United States - Maverc Technologies
Description
Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world's largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking a Customer Support Technician to support one of our State Agency customers.
Job Duties and Responsibilities
A successful candidate will be responsible for software and hardware support of workstation and networking devices. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. Other duties include:
Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Customer Support Technician professionals in Fort Lauderdale
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Alberto Perugini
Innovative International Sales & Marketing Leader
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Cadine Wallace
Sales/Pilot
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Mahogany Hobbs
I am a fast and eager learner.
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Sara Silva
Multi-disciplinary Professional
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Liza Nikulina
Shipping intern
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Anna Gorbunova
Innovative Sales Enablement Manager