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    Hospital Customer Service Collections Representative - Los Angeles, United States - UCLA Health

    UCLA Health
    UCLA Health Los Angeles, United States

    2 weeks ago

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    Description
    General Information

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    Work Location:
    Los Angeles, USA

    Onsite or Remote

    Fully On-Site

    Work Schedule

    Monday - Friday, 7:30 AM - 4:00 PM

    Posted Date

    10/03/2023


    Salary Range:
    $ Hourly

    Employment Type


    • Staff: Career
    Duration

    Indefinite

    Job #

    9829

    Primary Duties and Responsibilities

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    As the Hospital Collections Customer Service Representative, you will:


    • Serve as the primary source for customer service assistance and ensuring customer satisfaction
    • Handle a high volume of incoming customer service calls in a call-center environment
    • Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies
    • Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional
    • Perform duties in the patient accounting systems
    • Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame

    Salary Range:
    $25.71-$36.52/hourly


    Note:
    This posted position is 1 of 2 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.

    Job Qualifications

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    We're seeking an interpersonal, detail-oriented individual who:

    • Has a minimum one year in a customer service call center environment preferably in a hospital business office setting
    • Able to prioritize assignments and multi-task in an accurate and prompt manner
    • Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
    • Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
    • Extensive telephone experience and experience dealing with the public
    • Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
    • Bilingual Spanish/English, highly desired
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