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Buena Park

    Collections Representative - Buena Park, United States - Lobel Financial Corporation

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    Description

    Job Description

    Job Description

    Join one of the top 20 auto finance companies in the industry and grow with us We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.

    As a Collections Representative you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.

    Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.

    Basic Responsibilities

    • Make collection calls and/or write correspondence
    • Provide professional customer service regarding collection issues
    • Process and review account adjustments
    • Resolve customer discrepancies and short payments
    • Monitor and maintain assigned accounts
    • Meet department defined department goals and activity metrics
    • Perform other assigned tasks and duties necessary
    • Enlist the efforts of supervisors/management when necessary to accelerate the collection process
    • Must communicate & follow up effectively with customer accounts in a timely manner

    Skills & Qualifications

    • Bilingual- English/Spanish is REQUIRED
    • Excellent time management skills and ability to multi-task and prioritize work
    • Strong attention to detail
    • Excellent written and verbal communication skills
    • Computer proficiency
    • Working knowledge of Microsoft Office programs
    • Ability to work in a fast paced goal oriented collections department
    • Strong organizational, negotiation, and problem solving skills
    • Working knowledge of company policies and procedures
    • Commitment to excellent customer service
    • Previous customer service experience a plus
    • High school diploma
    • Compensation: DOE

    Company Benefits

    • 401K with company match
    • Medical, dental and vision
    • Optional life insurance
    • Paid holidays
    • Paid vacation and sick days

    Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

    Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.

    Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

    Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.

    Company Description

    Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast. \r
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    Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.


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