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    Customer Service - Phoenix, United States - CoolSys - Refrigeration and HVAC Systems

    CoolSys - Refrigeration and HVAC Systems
    CoolSys - Refrigeration and HVAC Systems Phoenix, United States

    Found in: Lensa US 4 C2 - 23 hours ago

    Default job background
    Description

    **Applicant Portal**

    : **Job Details: Customer Service (Night Shift)**

    Vacancy NameCustomer Service (Night Shift) Job DescriptionWe are currently seeking a skilled Customer Service Representative for an overnight position in our 24-hour call center.

    **Night Shift Schedule: 4/10 schedule, 7:00pm to 6:00am and every other weekend**

    **THIS IS NOT A REMOTE POSITION**

    **Company Summary:**

    Coolsys Light Commercial Solutions, LLC, is one of the largest and fastest growing full-service providers of HVAC and refrigeration installation, maintenance and repair. We are proud to be the choice of many Fortune 100 and 500 companies. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth

    **Position Summary:**

    As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests.

    **Requirements:**

    **Available to work a 4/10 schedule and every other weekend**

    2+ years of experience in a call center or similar B2B customer service role

    Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems

    High level of professionalism & strong problem-solving abilities

    Excellent interpersonal communication skills

    Able to work in a fast-paced environment, multi-task, and work with competing priorities

    Must be highly motivated and work well in team environment

    **Our Employment Benefits include:**

    Medical, Dental, Vision and Prescription coverage

    Paid vacation and holidays

    401(K) Company match

    Life insurance, AD&D and long-term disability

    *Coolsys Light Commercial Solutions LLC is an EOE/M/F/Vet/Disability employer.*

    *Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

    #YO2021* Location CityPhoenix Location StateAZ

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