- Provide exceptional service to assigned B2B customer accounts.
- Manage new customer onboarding, including data entry and database maintenance.
- Address inquiries regarding lead times, services, and orders.
- Collaborate with production, sales, engineering, and shipping teams to ensure smooth operations.
- Utilize EDI proficiency to streamline processes.
- Demonstrate strong problem-solving skills to resolve complex issues efficiently.
- A history of effectively resolving customer issues.
- A collaborative mindset and commitment to team success.
- Alignment with our company culture, emphasizing customer focus, teamwork, integrity, and accountability.
- 3 years of B2B customer service experience in a manufacturing environment.
- Experience with EDI systems.
- College education is advantageous.
- Collaborative mindset to drive positive change.
- Ability to prioritize tasks effectively.
- Strong communication and influencing skills.
- Excellent interpersonal and communication skills.
- Strong listening and conversational abilities.
- Determination to succeed while upholding ethical standards.
- Exceptional organizational skills.
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B2B Customer Service Specialist - Corona, United States - Manufacturing Company
Description
Job Description
Job DescriptionAre you drawn to the exciting world of manufacturing, eager to play a pivotal role in driving success? Join our team as a valued B2B Customer Service Specialist, where your passion for excellence and knack for problem-solving can make a lasting impact.
Your Responsibilities:
What We're Looking For:
Preferred Qualifications:
Key Skills:
Personal Attributes:
Benefits:
We offer a comprehensive benefits package, including Paid Time Off, Medical, Dental, and Vision Insurance, 401(k) Retirement Plan, and opportunities for professional development.
We are committed to diversity and are an equal opportunity employer. We value the unique contributions each individual brings to our team.