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    Cocktail Server - Chicago, United States - Lodge Management Group

    Lodge Management Group
    Lodge Management Group Chicago, United States

    6 days ago

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    Description

    Job Description

    Job Description

    We are looking for outgoing Cocktail Servers to provide an excellent guest drinking experience at many of our locations. Whether you prefer working in a sports bar, late-night clubs, dog-friendly bars, or working to the sound of live music at our piano bar, we have the perfect fit for you Serves patrons by providing information to help food and beverage selections; presenting ordered choices, while providing excellent customer service to ensure guest satisfaction and return. Servers take drink/food orders and delivers food and beverages while creating an entertaining and fun environment for patrons. This position ensures the quality of the drink, food and overall guest experience is excellent.

    To be considered for this role, you should be legally authorized to work in a bar where alcoholic beverages are served and consumed. You should also be available to work in shifts, including mornings, evenings, weekends and public holidays (Blackout Dates for no time off requests may include, but are not limited to: St. Patrick's Day weekend, Memorial Day Weekend, Labor Day Weekend, New Years Eve)

    Requirements

    • Provide excellent customer service to ensure guest satisfaction
    • Maintain a neat, organized front-of-house environment
    • Assist with opening/closing tasks and side work as outlined
    • Protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies (BASSET & Food Handler Certifications; any additional certifications as required)
    • Greet customers with a warm welcome and your name
    • Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
    • Take and serve drink orders and up-sell and cross-sell products; check beverages for quality and presentation before serving to guests
    • Check back on guests to ensure quality satisfaction with service
    • Respond appropriately to customer complaints and bring any issues to a manager
    • Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment; returning change or credit card and signature slip to guests
    • Conclude dining experience by acknowledging choice of venue; invite guests to return

    Required Knowledge, Skills, & Abilities:

    • Ability to interact with guests and provide excellent customer service
    • Strong people skills
    • Problem-solving and conflict management skills
    • Knowledge and passion for Chicago nightlife a plus
    • Ability to lift/move up to 40lbs
    • Ability to stand/walk for entire shift

    Other Requirements:

    • Must be at least 21 years of age
    • Must have flexible/late-night/weekend availability
    • Must provide or be willing to obtain both BASSET & Food Handler certifications

    Benefits

    $9.48/hr + Tips (Tips Average $25-$50/hour); Paid Weekly, Venue Discounts

    M/D/V/L

    401K ILSC

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