Vela - Server - Chicago, United States - VELA Hubbard Street Hospitality LLC

VELA Hubbard Street Hospitality LLC

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Vela - Server Position Summary:

As a
Server you will be focused on providing excellent customer service and a memorable guest experience.

You will be responsible for knowing our complete food menu as well as our wine and cocktail offerings as well.

To be successful as a Vela Server you should be well-organized and able to work in a fast-paced environment. Ultimately, an outstanding server should demonstrate effective communication skills and achieve excellent customer service at all times.

Essential Job Functions

Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned.
Positively influence the guest experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance to the establishment?s standards.
Maintain communication and advise Management on any allergies or potential red flags encountered to mitigate any forecasted risk.
Complete all check out reports at the end of each shift and have it double checked and signed by management.
Adhere to health and safety policies as well as all company policies, procedures, standards, and local, state, and federal law as applicable.
Accommodate special requests from guests or alternative solutions that better suit business needs or advise management to further assess and provide options.
Ensure food and drink orders are accurately input into the POS system.
Assist fellow team members when possible to support all table orders.
Clean and stock server stations, polish cutlery, plates and/or glassware as needed.
Possess a strong knowledge of the menu, with the ability to make suggestions when asked.

Required Skills/Qualifications

Minimum of 2+ years experience in similar capacity.
Thrive in a fastpaced, high volume environment, and maintains a calm demeanor while quickly and effectively solving problems.
Must be hospitable, approachable, and passionate about guest service and respectful towards colleagues and guests.
Must be able to demonstrate competency as outlined in the training schedule.
Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
Ability to take direction, work in a team environment autonomously.

Physical Requirements

Must be able to seize, grasp, turn, and hold objects with hands.
Must be able to make periodical fast paced movements and move throughout the venue with ease.
Must be able to move, pull, carry, or lift at least 20lbs.
Must be able to occasionally kneel, bend, crouch, and climb as required.
Must be able to perform physical activities such as lifting, cleaning, and stooping.
Must be able to stand, walk, lift, and bend for long periods of time.