- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel's Reward Program and provide recognition and benefits to all present members.
- Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
- Ensure all necessary reports and forms are completed daily.
- Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations for those guests who approach the Front Desk.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Extensive knowledge of the hotel, its services and facilities.
- Must have excellent customer relations skills and leadership capability.
- Must be detail oriented with outstanding organizational and communication skills.
- Must have excellent leadership capability and customer relations skills.
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced ability for up to 4 hours in length.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to exert well-paced ability in limited space.
- Must be able to lift up to 15 lbs. occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Ability to spend extended lengths of time viewing a computer screen.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
-
Front Desk Agent
2 weeks ago
Hilton Rosemont/Chicago O'Hare Hotel Rosemont, United States: · JOB SUMMARY · Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. · ESSENTIAL FUNCTIONS · - Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the ...
-
Front Desk Agent-fulltime
3 weeks ago
DoubleTree by Hilton Chicago O'Hare IL Rosemont, United States Full time: · **Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the Doubletree by Hilton Rosemont. The team-building work atmosphere allows you to develop prosperous work relationships, with ...
-
Front Desk Agent
2 weeks ago
Hyper Fight Fitness Schiller Park, United StatesJob Summary: · **Responsibilities**: · - The Front Desk associate will be responsible for creating a positive member experience through exceptional customer service to members, prospects and guests · - The Front Desk will be energetic, professional and have self motivation to pro ...
-
Front Desk Agent
3 weeks ago
Courtyard Chicago Arlington Heights Arlington Heights, United StatesJob Summary: · **_ Part-time, $18/hr, Weekend availability required._** · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary respons ...
-
Front Desk Agent
1 week ago
Motel 6 Rolling Meadows IL Rolling Meadows, United States'''Duties''' · - Greet and welcome guests in a friendly and professional manner · - Check-in and check-out guests efficiently and accurately · - Answer phone calls and respond to guest inquiries · - Provide information about hotel amenities, services, and local attractions · - Ha ...
-
Front Desk Agent
3 weeks ago
Hampton Inn Hoffman Estates Hoffman Estates, United StatesWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...
-
Front Desk Agent
2 weeks ago
Marriott International, Inc Chicago, United States**Información Adicional** Overnight Lead · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** W Chicago - City Center, 172 West Adams Street, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota? ...
-
Front Desk Agent-courtyard By Marriott
3 weeks ago
General Hotels Corporation Glenview, United States**DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS** · The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly ma ...
-
Front Desk Agent
2 weeks ago
Comfort Suites - Lombard Lombard, United States**Responsibilities**: · - Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs · - Connect with the housekeeping depar ...
-
Front Desk Agent
3 weeks ago
Marriott Oak Brook Oak Brook, United States**TITLE**:Front Desk Agent · **DEPARTMENT**: Rooms/Front Office · **REPORTS TO**: Front Desk Supervisor/Front Desk Manager · **JOB SUMMARY** · Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. · **ESSENTIAL FUNCTIONS** · - Greet and we ...
-
Front Desk Agent
1 week ago
Doubletree Hotel Mundelein Illinois Mundelein, United StatesWe are looking for an **_experienced_** Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about r ...
-
Front Desk Agent
2 weeks ago
Crescent Hotels & Resorts LLC Lombard, United States**THE WESTIN CHICAGO LOMBARD**: · Have you ever thought of working at the Crown Jewel of DuPage County? Have you thought of being a part of a team that is focused, dedicated and wants to succeed? Then **The Westin Chicago Lombard** is for you We are searching for a front desk age ...
-
Front Desk Agent
2 weeks ago
Kinzie Hotel Chicago, United States**The Kinzie Hotel, a cool and very hip boutique hotel property, is in need of a Superstar... a confident, enthusiastic and exceptional individual to add to our front desk team As a member of the front desk team, you will become a part of the foundation that makes the Kinzie Hote ...
-
Front Desk Agent
3 weeks ago
Hilton Garden Inn Oakbrook Terrace Oakbrook Terrace, United StatesJob Summary: · **_ Full-time, $16/hr, AM-Mid-PM Shifts, Flexible and Weekend Availability Required._** · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion ...
-
Front Desk Agent
2 weeks ago
White Lodging - Hyatt Place Chicago Chicago, United StatesSummary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connectio ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Des Plaines, United StatesAimbridge Hospitality - Fairfield Inn Chicago O'Hare [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for informatio ...
-
Front Desk Agent
2 weeks ago
Hyatt Place Chicago/Downtown The Loop Chicago, United States**_Seeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOW_**: · **Perks**: · Management Development Program, TEAM discounts and more · As **_Guest Service Agent _**you will be a crucial asset ...
-
Front Desk Agent
2 weeks ago
Holiday Inn Chicago North - Gurnee Gurnee, United States**What's the job?** · As a Front Desk Agent - you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home in any locatio ...
-
Front Desk Agent
1 week ago
Aloft Bolingbrook Bolingbrook, United States**Front Desk Agent** · **POSITION TITLE**:Customer Service Specialist** **DEPARTMENT**: Guest Service · **_ · Flexible hours. We will work with your schedule. Great discounts on employee travel._** · **POSITION PURPOSE** · Responsible for providing excellent customer service and ...
-
Front Desk Agent
2 days ago
Aimbridge Hospitality Des Plaines, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent - Des Plaines, United States - VH-H Rosemont LLC
Description
JOB SUMMARY
Attend to guests' needs, including, but not limited to, registration, checkout and cashiering.
ESSENTIAL FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.