Front Desk Agent-courtyard By Marriott - Glenview, United States - General Hotels Corporation

General Hotels Corporation

Verified Company

Glenview, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS
The Front Desk Agent is a member of the Front Office team

Responsibilities include:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

As part of this job, this individual is required to:

demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

Flexibility to work days, nights, weekends, and holidays as needed is a must.

DUTIES AND RESPONSIBILITIES

This position is responsible for:

handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Must be willing to help in laundry.

Qualifications Include:
(not limited to)- Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.- Excellent communication skills both verbal and non-verbal. Excellent phone and computer skills.- Ability to read and speak English.- Previous cash handling experience preferred.