Front Desk Agent-fulltime - Rosemont, United States - DoubleTree by Hilton Chicago O'Hare IL
Description
:Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the Doubletree by Hilton Rosemont. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, monthly team member appreciation events and several employee recognition programs and so much more
The Doubletree by Hilton Rosemont hotel is located one mile from O'Hare International Airport and just minutes from the Kennedy Expressway and CTA Blue line.
We offer an excellent benefit package to include the following:
Medical, Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- 401k with company match
- Referral Program
- Employee, Friends, and family Discounts at Hotels Brand Properties
- Tuition Reimbursement
- Free Employee meals
Requirements:
The Front Desk Agent serves as our guests' first point of contact and manages all aspects of their accommodation. On Q experience preferred.
- Perform all checkin and checkout tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
- Other duties as assigned.
Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Customer service attitude.
