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    Testing Department Coordinator - Tustin, United States - TRL Systems

    TRL Systems
    TRL Systems Tustin, United States

    3 weeks ago

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    Description
    Orange County Office, Tustin, California, United States of America
    Job Description

    Posted Wednesday, March 13, 2024 at 4:00 AM

    What makes us great? We are a team of individuals with unique personalities who are dedicated to the success of the company and ourselves.

    We believe in empowering each other to be the best we can be Join our team today and be yourself at TRL Systems
    As the Testing Department Coordinator, you will be responsible for the daily administrative and scheduling needs of the department.

    You will be responsible for maintaining customer relations, data management, testing agreement support and processing, and any department reporting as needed.

    In addition, you will be responsible for the accurate documentation of fire life safety test, ensuring accurate facility and regulatory documents are completed.

    Draft accurate and professional testing documentation. Uploading documentation to company CRM system for review and retrieval. Verifies that all devices were tested and documented according to the customer contract and any reference documentation provided.
    Alters and creates new testing templates as needed for either customer or according to Authorities Having Jurisdiction (AHJs) standards.
    Is an expert on translating local codes and/or ordinances ensuring testing and documentation meet those standards.

    Responsible for comparing and monitoring testing reports from previous year(s) (if applicable), identifying any discrepancies, working with Testing Leads to verify data and/or discuss corrective actions needed.

    Enters accurate time daily to service tickets assigned, providing a real time budget visual to company management.
    Provides administrative support to Account Executives, Lead Testing Technicians, and department management. Assists with testing contracts and renewals ensuring there is no lapse in coverage.

    Sets up customers, vendors, and subcontractors obtaining all contractual forms and agreements and ensuring they are entered into the company CRM system.

    Ensures that all department service boards are updated and relevant, providing detailed and updated information for access by department members.

    Plays a key role in managing department testing calendar.

    Reviews testing calendar ensuring appropriate tickets have been updated and assigned, as well as communicating with both the customer and technicians the testing schedule.

    Serves as a customer liaison, completing follow up customer service calls to ensure compliance with agreement expectations and TRL standards.

    Is constantly looking for ways to enhance the customer experience.
    Any additional duties as assigned.

    Position Requirements:
    2+ years of administrative support in fire life safety industry
    High School Diploma or equivalent
    Ability to read, write, hear, speak and comprehend English.
    Excellent written and verbal communication skills
    Experience in technical writing ( preferred )
    Typing speed of 50 WPM
    Ability to effectively utilize a computer and navigate software programs
    Critical thinking, decision making and problem-solving skills
    Planning and organizational abilities

    We also conduct pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations.


    Physical Demands and Work Environment:
    Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
    Ability to walk, bend, stoop, hear, and speak, daily.
    Move/Transport items weighing 20 pounds, occasionally
    Pushing/Pulling using upper extremities, daily
    At TRL Systems, we've been keeping people and their property safe for 40 years.

    As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that.

    Your role is important and here's what you can expect as a member of our TRL Team:


    Employee Merit and Longevity Awards:
    Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few

    Company Sponsored Events:
    Family-friendly events with food, games and prizes
    Training and Development Classes available to develop you personally and professionally to help you be the best version of you possible

    Career Advancement:
    We want to partner with you to build a long and successful career at TRL and will help you realize your potential
    At TRL Systems, we've been keeping people and their property safe for 40 years.

    As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that.

    Your role is important and here's what you can expect as a member of our TRL Team:

    Comprehensive Benefits Package:
    Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off

    Employee Merit and Longevity Awards:
    Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few

    Company Sponsored Events:
    Family-friendly events with food, games and prizes
    Training and Development Classes available to develop you personally and professionally to help you be the best version of you possible

    Career Advancement:
    We want to partner with you to build a long and successful career at TRL and will help you realize your potential
    TRL Systems is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    TRL's employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs.

    The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

    Orange County Office, Tustin, California, United States of America

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