Business Analyst - Tustin, United States - New American Funding

New American Funding Tustin, United States

1 week ago

Full time

Description

Overview

Position : Business Analyst

Location: US Remote OK- hybrid if located within 30 miles from Austin, TX, must be able to work on-site 2 days out of the week.

Pay: 60K-80K DOE

Position Summary: The Servicing Business Analyst will report to the Servicing Automation Manager. This individual's primary roles are to manage various tasks associated with application development, project implementation, and supporting the Servicing team.

Responsibilities

Responsibilities:

· Engage with the Business Units and Systems Department to support the development and implementation of new processes and automation solutions.

· Create process flows, requirement documentation and user scenarios, test cases, test case execution steps, and user test coordination.

· Analyze data, interpret results and troubleshoot if results look incorrect; request changes as needed to meet business requirements.

· Report on common sources of technical issues or questions and make recommendations to product team.

· Provide analytical solution support for all Servicing units by researching and developing solutions for the business.

· Document process and workflows; identify potential gaps; address through remediation.

· Assist with the implementation of projects and enhancements to Servicing systems.

· Develop procedures and job aids to support new business processes.

Qualifications

· Previous experience in Business / Systems Analysis or Quality Assurance

· A degree in IT / Computer Science preferred

· Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry.

· Experience and proven proficiency in delivering using Software Development Life Cycle (SDLC) methodologies

· Understands how to capture business requirements, testing of changes.

· Experience with industry EDI file transmission methods

· Solid experience in writing SQL queries

· Ability to meet deadlines while working under pressure.

· Handles simultaneous tasks and projects in a fast-paced environment.

· Able to work independently.

· Analytical and organized.

· Excellent verbal and written communication skills.

· Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, and MS Visio.

Preferred Education/Experience:

· In-depth knowledge of MSP, with at least 3 years' recent experience working with MSP/Director 7.

· High school diploma or equivalent required, bachelor's degree preferred.

· Knowledge of FNMA, FHLMC, GNMA, FHA/VA servicing requirements.

· Knowledge of FDCPA, CFPB Servicing Guidelines and state regulations related to debt collection practices.

· History of reliable attendance.

· Ability to work a schedule that includes occasional weekends; FT schedule working 8-hour shift M-F.

· Must be able to pass background investigation.

Work Authorization: Must be able to verify identity and employment eligibility to work in the .

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

#LI- JS3

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