-
Front Desk Agent
1 week ago
Ocean Havens Boston, United StatesBoston Yacht Haven Inn & Marina is currently seeking a full-time Guest Service Agent/Front Desk Agent. The Guest Service Agent is responsible for: · - maintaining and promoting hospitality at all times · - checking in and out guests from the inn & marina softwares · - providing r ...
-
Front Desk Agent
1 week ago
Omni Hotels & Resorts Boston, United States**Location**: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness cen ...
-
Front Desk Agent
3 days ago
Homewood Suites Boston - Peabody Peabody, United StatesDo you love interacting with people? Are you a social person? If so, the **Homewood Suites Boston/Peabody** has a position for you. We are currently looking for an energetic and outgoing person to join our guest team as a **Full-Time Front Desk Agent.** **We offer competitve wage ...
-
Front Desk Agent
5 days ago
Hotel Indigo Boston Garden Boston, United States**ABOUT OUR COMPANY** · The 72 room Hotel Indigo Boston Garden is located on Friend Street, in the heart of Downtown Boston's Bulfinch Triangle neighborhood. The hotel is proximate to Boston's most exciting restaurants, neighborhoods and cultural attractions and is the closest ho ...
-
Front Desk Agent
1 week ago
Residence Inn by Marriott Back Bay/Fenway Boston, United StatesThe purpose of a FRONT DESK AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · **ESSENTIAL DUTIES AND RESPONSIBILITIES**: · - Operate the front desk according to standard operating ...
-
Front Desk Agent
1 week ago
Residence Inn Watertown, United StatesCity, State: · Watertown, Massachusetts · Part Time, some weekends 24 to 30 Hours · The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIE ...
-
Front Desk Agent
1 week ago
Springhill Suites Manchester Manchester, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
1 week ago
Courtyard Manchester Manchester, United States Full time**Overview** · The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · **Responsibilities** · - Answer inquires from guests ...
-
Front Desk Agent
1 week ago
The Colonnade Hotel Boston, United StatesAs the face of our hotel, your primary responsibilities will be: · Greet customers immediately with a friendly and sincere welcome. Guest registration process and communication of hotel services and promotions. Use a positive and clear speaking voice, listen to understand request ...
-
Front Desk Agent Weekends
2 weeks ago
Element Hotel North Chelmsford, United StatesPosition: Front Desk Agent · Reports to: Front Office Manager; Front Desk Manager; Director of Rooms; General Manager · Management Position: No · Bonus Plan: No · Travel Required: No · FLSA Designation: Non · - Exempt · Number of Employees Supervised: zero (0) · Work Permit Neede ...
-
Front Desk Agent Guest Service Agent
1 week ago
DoubleTree by Hilton Manchester Downtown Manchester, United StatesAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Peop ...
-
Guest Service/ Front Desk Agent
1 week ago
FAIRMONT Boston, United States**Company Description** Why work for Accor?** · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so tha ...
-
Front Desk Agent
1 week ago
Wingate by Wyndham Charleston Airport North Charleston, United StatesFront Desk Agent · Overview · The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquirie ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality North Charleston, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
19 hours ago
IR Management LLC North Charleston, United StatesJob Description · Job DescriptionDescription:AT INDIGO ROAD... · Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition ...
-
Part Time Front Desk Agent
1 week ago
Wingate by Wyndham Charleston Airport North Charleston, United States Part timeFront Desk Agent · Overview · The Front desk Agent must be able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquirie ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Cambridge, United StatesIn this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. Joining The Charles Hotel surrounds you Front Desk, Agent, Reservation ...
-
Front Desk Agent
1 week ago
Highgate Hotels, Inc. Somerville, United StatesThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel ...
-
Front Desk Agent
1 week ago
Ocean Havens Boston, United StatesGust Service Agent / Front Desk Agent · Boston, MA · Position: Guest Service Agent, Front Desk at Ocean Havens · Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to guests of the Inn & Marina in Boston, Massachusetts. This is a full-t ...
-
Comfort Suites Suffolk Suffolk, United States Full time**SUMMARY**:The Front Desk Night Audit Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Office Clerk must be accurate with daily accounting procedures. · The essential hospitalit ...
Front Desk Agent - Salem, United States - Wyndham Hotels & Resorts
Description
** Front Desk Agent**
Location: Salem, NH, US, 03079
Property Name: La Quinta by Wyndham Salem Req Id: 16854
La Quinta by Wyndham is now seeking a Front Desk Agent to join our team at the La Quinta by Wyndham Salem location in Salem , New Hampshire .
**Job Summary**
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
**Education & Experience**
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
**Physical Requirements**
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
**General Requirements**
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
**Fundamental Requirements**
Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** La Quinta by Wyndham Salem , 8 Keewaydin Drive , Salem , New Hampshire 03079
**Employment Status:** Full-time