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Hauppauge

    MSP L2+ Help Desk Support/Field Service - Hauppauge, United States - Consulting Company

    Consulting Company
    Consulting Company Hauppauge, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k) matching
    • Bonus based on performance
    • Competitive salary
    • Free food & snacks
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Training & development
    • Tuition assistance

    We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.

    *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning.


    Duties and Responsibilities (not comprehensive of all tasks)


    Diagnose and resolve IT related hardware, software, and network issues

    Configuration and installation of new IT equipment at client locations

    Installation, setup, and support of VoIP systems

    Configure user accounts in Active Directory, O365 and other applications

    Track customer issues and resolutions in our ticketing system

    Proactively monitor, manage, and support client networks

    Perform software and hardware updates and maintenance

    Investigate security breaches and vulnerabilities

    Collaborate with other team members to solve complex issues

    Recommend hardware and software improvements to clients

    Monitor data backups and perform file restorations or disaster recovery

    Rebuild/re-image computers and transferring/saving user profiles and data

    Resolve virus and malware issues

    VPN setup and troubleshooting

    Backup/Restoration and Disaster Recovery

    Requirements and Qualifications


    At least 2 yrs. experience in an IT support related position

    ConnectWise and MSP experience +++

    Cisco and Meraki experience +++

    Thorough knowledge of Windows 10 and Mac OS X

    Cybersecurity experience or certification a plus, but not required.

    Familiarity with mobile devices such as iPhones, iPads, Android, etc.

    Prior knowledge of service ticketing systems

    Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points

    Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)

    Professional attitude and appearance

    Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations

    Availability during weekday business hours and a rotating on-call schedule, if needed

    Must have a reliable vehicle and be available to travel within an assigned geographical region

    Desired Qualities and Skills


    Strong troubleshooting and critical thinking skills

    Ability to multitask, prioritize, and manage time efficiently

    Excellent verbal and written communication skills

    Self-motivated with the ability to work in a fast-paced environment

    Why work here


    We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
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