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    Client Services Support Agent - Brentwood, United States - Ovation Healthcare

    Ovation Healthcare
    Ovation Healthcare Brentwood, United States

    5 days ago

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    Description
    Welcome to Ovation Healthcare

    At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare.

    We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable.

    With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.


    The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations.

    Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

    We're looking for talented, motivated professionals with a desire to help independent hospitals thrive.

    Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

    Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit

    Client Service Support Agent


    A Client Service Support Agent is the supporting role for the client service team in leading project development and task management.

    This position will help maintain existing business with current clients and help establish new systems for new clients.

    The position consists of responding to client requests, resolving client concerns and understanding client needs to build positive and productive relationships with clients and the client service team.


    Duties & Responsibilities:

    • Skills
    • Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately
    • Ability to write reports.
    • Exceptional verbal, written, and visual communication skills
    • Proficiency with statistics and dataset analytics (Excel)
    • Managing multiple workflows and recurring tasks
    • Processing:
    • Perform and or facilitate processing duties such as reporting of:
    • Refunds
    • Collections
    • Claim Adjustments
    • Claim Corrections
    • Updated Insurance Changes
    • Reconciliation of charges and payments
    • Month End Closing
    • Medical Record Requests (Internal/External)
    • Team Building
    • Being able to operate within a team
    • Communicate timely and clearly with coworkers
    • Ability to present findings in a polished way
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