First Level Service Desk Agent" - Lake Ronkonkoma, NY, United States - BlueWave Solutions

BlueWave Solutions
BlueWave Solutions
Verified Company
Lake Ronkonkoma, NY, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Position Title:
Service Desk Agent 1st Level

Location:
Lake Ronkonkoma, NY

Reports to:
SE Service Desk Manager
We operate 22 modern multiplex cinemas in Germany under the UCI and UCI Luxe brands. As a subsidiary of ODEON Cinemas Group, we are part of one of the largest cinema chains in Europe. Our focus is on people and we connect and promote a diverse range of talents. Our goal is to provide our guests with an inspiring and unforgettable entertainment experience.


Job Description:

Providing 1st level customer support for end users of the company's IT services using ITIL-based IT service management processes. This includes remote management, troubleshooting, problem resolution, and request handling. You will also assist with IT lab activities, such as hardware and software installation.


Your Responsibilities:


  • Installation and maintenance of hardware and software for internal users and for IT lab activities
  • Monitoring of local data center, network, telephony, and applications
  • Data recovery in case of disruptions or outages
  • Problem analysis for disruptions and performance issues, identifying root causes
  • Creation and maintenance of hardware and software documentation
  • Coordination with external IT service providers
  • Participation in IT projects for support office and cinemas

Your Profile:


  • Ideally, you have completed an IT education or have equivalent qualifications or work experience in IT support or IT service desk/helpdesk
  • You have experience in IT support or