Customer Service Representative - Carlisle, United States - CRG

CRG Carlisle, United States

1 week ago

Description

Customer Service Representative

A global CRG client in Carlisle, IA is looking for a Customer Service Representative. Our client is a world leader in providing logistics solutions for multinational companies Primary responsibilities in this position include maintaining customer service and ensuring accuracy with deliveries.

Location: Carlisle, IA

Compensation: $19.75/hr

Opportunity: Contract

Schedule: Monday-Friday 10am-6:30pm

Benefits

All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options
Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG
We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.
CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions

Responsibilities:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

Qualifications:

Microsoft Office Suite experience

High school diploma or equivalent

1+year related experience preferably within a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations

???????Category Code: JN003

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