- Must-Haves:
- 1-2+ years of experience in a NOC, Technical Support, Help Desk, or Network Support environment
- Previous experience assisting customers over the phone or in person
- Basic understanding of Optical, TDM, Ethernet, MPLS, and IP routing
- Experience with ticket creation and completion (preferably Remedy)
- Understanding of OSI Model (Layers 1, 2, and 3) and basic Routing/Switching functions
- Availability to work weekdays or weekends, day or night shifts, and in-office
- Plusses:
- CCNA, CCENT, JNCIA, JNCIP Certification
- Preferred experience with Juniper, Alcatel, Cisco, Adva, and JSDU equipment
- Troubleshooting experience with Cisco or Juniper hardware
- Monitoring abilities in Commercial Networks
- Experience with devices in NOC Monitoring Tools
- Customer-oriented with knowledge of MSA/SLA requirements
- Understanding of commercial/carrier services
- Experience in Cell Tower Back-Haul or Commercial operations
- Basic understanding of fault isolation and troubleshooting
- Previous role in monitoring or provisioning within Engineering or Technical Operations
- Knowledge of Maintenance, Service, and Installation
- Provide reassuring assistance to clients experiencing networking or technical issues
- Troubleshoot network problems related to WAN, LAN, fiber, and Voice technologies via phone, email, and client portals
- Ensure timely resolutions by accurately documenting complex technical issues
- Collaborate with other departments to resolve issues and keep clients informed
- Identify root causes of technical problems to improve department processes
- Make recommendations to enhance the client experience and support process improvement
- Perform additional assigned duties related to service monitoring, assurance, and reliability for carrier/commercial customers
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Technical Support Specialist
3 weeks ago
Infojini Inc Texas, United StatesPosition Title- Technical Support Specialist · Location- San Antonio, Texas 78015 · Duration- 3+ month contract · Pay ;- $23- 24/hr · Experience · • Installation and re-imaging of desktops and laptops and peripherals. · • · Responds to Tier II support requests via multiple sourc ...
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Technical Support Specialist
2 weeks ago
Apex Systems Texas, United StatesPlease only apply if you are currently located in Texas. MUST HAVE CAPPS Financials Application experience. · 100% Remote · Primary responsibility is to provide daily, general guidance and troubleshooting support for CAPPS Financials to end-users and support staff via email, MS ...
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Technical Support Specialist
4 days ago
Yetter Coleman LLP Texas, United StatesTechnical Support Specialist (Trial Tech) · Yetter Coleman is seeking an energetic, enthusiastic technical support specialist with at least 5 years of litigation support/trial technician experience. Responsibilities include trial support, such as pre-trial and post-trial logisti ...
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Technical Product Support
3 weeks ago
Applied Materials Texas, United States Full timeKey Responsibilities · Responsible for technical escalations (remote & onsite) at customer sites, able to use a systematic approach to problem solving and use data driven troubleshooting and diagnostic tools Support and provide technical feedback to improve fleet performance, im ...
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Senior Technical Support Specialist
1 week ago
Yetter Coleman LLP Texas, United StatesTechnical Support Specialist · Yetter Coleman is seeking an energetic, enthusiastic technical support specialist with at least 5 years of litigation support/trial technician experience. Responsibilities include trial support, such as pre-trial and post-trial logistics, war room, ...
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Senior Technical Support Specialist
4 days ago
Yetter Coleman LLP Texas, United StatesSenior Technical Support Specialist · Yetter Coleman is actively seeking an IT Manager with at least 5 years of experience, preferably in a law firm environment. This person will be responsible for all internal IT functional needs, including in-house IT support on all levels, bei ...
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Technical Customer Support Specialist
2 days ago
SellerChamp Texas, United StatesSellerChamp is a fast-growing SaaS startup that offers comprehensive multi-channel listing, inventory, and order management solutions for e-commerce businesses. As our product continues to expand, we're seeking a full-time, dedicated Customer Support Specialist to join our team. ...
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CAPPS Financials Technical Support Specialist
4 weeks ago
Allied Consultants, Inc. Texas, United StatesOverview · Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Financials Technical Support Specialist to be a key resource on a techni ...
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Field Service Technician
2 weeks ago
Connex SVT, Inc. Texas Gulf Coast, United States**Company Description**: · SVT GmbH is a manufacturer of marine loading arms used to load or unload bulk liquids from marine vessels ranging from small barges to very large tankers. Marine loading arms are large electro-hydraulically operated articulated piping systems that conne ...
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ROV Supervisor
2 weeks ago
JAB Recruitment Texas, United StatesA JAB Recruitment client is seeking a ROV Offshore Engineer in Houston, TX location. Specific and documented experience in ROV engineering is required. This includes ROV accessibility studies and reports, and equipment ROV operating manuals. · ** PLEASE NOTE **: · Candidates must ...
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Support Technician II
4 weeks ago
Pro-Vigil Surveillance Services Texas, United StatesAbout Pro-Vigil · Headquartered in San Antonio, Texas, and providing video surveillance services, Pro-Vigil is a premier provider whether your property is a rural construction site or a downtown auto dealership, we provide the security you need with our mobile or permanent remote ...
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Senior Technical Services Engineer
2 weeks ago
Quadra Group Texas, United StatesWe are currently recruiting a Senior Technical Service Representative to join our team in Texas In this pivotal role, you'll be the go-to expert, delivering top-notch technical services to bolster the sales of Quadra's Energy Group products in your designated territory. If you're ...
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IT Support Engineer
1 week ago
K2 Staffing Texas, United StatesSummary · Our client, a leading IT Solutions Company (aka MSP) in Round Rock, TX, is seeking an IT Engineer - Level II with a specialization in Help Desk Support. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for provid ...
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NEPA Specialist
5 days ago
Insight Global Texas, United StatesRequired Skills and Experience * · Qualifications: · • Experience: 5+ years in NEPA management and related regulatory compliance. · • Education: Master's in Natural Resources, Environmental Management, or similar fields. · • Skills: Project management, technical presentations, re ...
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Commercial Kitchen Service Technician
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Smart Care Equipment Solutions Texas, United StatesCommercial Kitchen Service Technician · Location: Houston, TX · Employment/FLSA Status: Full-time, Regular, Non-Exempt (Hourly) · What's in it For You: · * On-the-job training with available on-demand technical support as well as ongoing formal hands-on and classroom training at ...
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Application Engineer
5 days ago
Airswift Texas, United StatesThe ideal candidate with have a Mechanical Engineering degree with a couple of years of experience in a highly technical engineering or technical sales support role centered around rotating equipment/turbomachinery. · My client is a leading industrial manufacturing company and is ...
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NEPA Project Manager
2 weeks ago
Insight Global Texas, United StatesSummary: · The Senior NEPA Project Manager to provide technical advisory and assistance support. Position also provides support to government staff and management of Environmental Impact Analysis (EIAP) projects including Environmental Impact Statements (EISs) and Environmental ...
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CAPPS Financials Technical Writer/Trainer
4 weeks ago
Allied Consultants, Inc. Texas, United StatesOverview · Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced CAPPS Financials Technical Writer/Trainer to be a key resource on a tech ...
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Power System Engineer
1 week ago
Spencer Ogden Texas, United StatesLooking for a Power System Studies Engineer who has experience performing Distribution Planning or Distribution Interconnection Studies using engineering software such as CYME or Synergi Electric. In this role the successful candidate will have the following: · Mastery of power s ...
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Lead Electrical Engineer
3 weeks ago
LVI Associates Texas, United StatesTitle: Senior Electrical Lead Engineer (Regional Department Lead) · Location: Austin, Texas · Salary: $160,000+ · As a Senior Electrical Lead Engineer, you will play a pivotal role in providing overall office leadership for our electrical discipline, contributing to the success o ...
Enterprise Technical Support - Texas, United States - Insight Global
Description
Required Skills & Experience
Nice to Have Skills & Experience
Job Description
Day to Day:
An employer in Austin, Texas is currently hiring an Enterprise Technical Support technician for a Cable Company. They need someone to support their large commercial clients. As an Enterprise Technical Support I, you play a key role in improving the client experience. Your main tasks involve assisting business clients using voice, video, data, and managed services. Your goal is to troubleshoot technical issues efficiently, communicate clearly, and work collaboratively with different teams to resolve issues. This job requires you to be comfortable working in an office environment and reporting to the Manager of Enterprise Technical Support.
Daily Responsibilities:
