Technical Support Specialist - Texas, United States - Infojini Inc

    Infojini Inc
    Infojini Inc Texas, United States

    1 month ago

    Default job background
    Description

    Position Title- Technical Support Specialist

    Location- San Antonio, Texas 78015

    Duration- 3+ month contract

    Pay ;- $23- 24/hr

    Experience


    • Installation and re-imaging of desktops and laptops and peripherals.


    •

    Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams. Interacts with customers in a courteous and professional manner.


    •

    Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes.


    • Problem Resolution Communications: Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems


    • Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides.

    Job Requirements, Knowledge, Skills, and Abilities

    · Strong Customer Service/Communication Skills.

    · Hands on experience with new computer deployments and backup/restore user profiles.

    · Technical working knowledge of Windows 10 and Office 365