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    CAPPS Financials Technical Support Specialist - Texas, United States - Allied Consultants, Inc.

    Allied Consultants, Inc.
    Allied Consultants, Inc. Texas, United States

    1 week ago

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    Description

    Overview

    Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Financials Technical Support Specialist to be a key resource on a technical services team.

    Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.

    Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check

    Allied Consultants is an equal opportunities employer.

    Responsibilities

    Primary responsibility is to provide daily, general guidance and troubleshooting support for CAPPS Financials to end-users and support staff via email, MS Teams chats/calls, and meetings. Will also serve as CAPPS Level 1 Support (submit tickets to CPA) and provide CAPPS expertise as needed for business process development, testing, & training.

    Qualifications

    Minimum Requirements:

    • 8 years of extensive knowledge and experience required with the Comptroller's CAPPS Financials application, specifically proficiency with the four core modules: Accounts Payable, Asset Management, General Ledger/Commitment Control, and Purchasing.
    • 8 years of proven working experience in providing help desk support. Has a basic understanding of ITSM practices along with working knowledge of help desk software, databases and remote control.
    • 8 years of able to receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies.
    • 8 years of must be great communicators and be able to translate their technical knowledge into actionable direction.


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