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    it support specialist a - Philadelphia, United States - University of Pennsylvania

    University of Pennsylvania
    University of Pennsylvania Philadelphia, United States

    4 weeks ago

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    Description
    University Overview

    The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey.

    Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

    As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

    Penn offers a unique working environment within the city of Philadelphia.

    The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities.

    With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.


    The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

    Posted Job Title


    IT SUPPORT SPECIALIST A
    Job Profile Title

    Information Technology Support Specialist A

    Job Description Summary


    ISC's HireIT Services team provides best-in-class IT service delivery in a matrix environment to more than 1200 clients across a diverse collection of campus organizations.

    The position will interact daily with clients who have varying levels of technical expertise and provide them with top-tier support and consulting; this requires a combination of sound independent judgment, a professional demeanor, strong communication skills and superior technical ability.

    The ultimate goals of our IT specialists are to form trusting professional relationships with our clientele; analyze functional requirements and advise clients; as well as coordinate resources in support of clients' diverse business goals.

    Additional responsibilities may be assigned as needed. This position may be required to work evenings and weekends on occasion.

    Job Description

    Job Responsibilities


    Provide excellent customer service through configuration, implementation, troubleshooting, and resolving complex technology issues on HireIT Intake (phone, email, ticket management system).

    Contribute to IT projects and coordinate resources in support of clients' diverse business goals. Quickly absorb information of all types in order to fully understand Penn's diverse computing environment.

    Generate documentation in order to support changes, teach new concepts, and document policies and procedures.


    ISC will provide the resources needed to stay on the cutting edge of the technologies we support, and foster professional development opportunities.

    In return, our IT Support Specialists must demonstrate a curiosity for technology, aptitude and eagerness for learning, and willingness to collaborate with clients and colleagues

    Actively participate in campus-wide project teams, task forces, and user group meetings.


    Successful candidates have an excellent track record of providing customer service and are team-oriented professionals looking to begin or continue a rewarding IT career at Penn.

    Other duties and responsibilities as assigned

    Qualifications


    Required:
    Bachelor of Science and 0 to 1 year of experience or equivalent combination of education and experience is required.


    Experience providing technical support for contemporary client operating systems (Macintosh and Windows) and productivity applications, preferably in an academic computing or professional services environment.

    Excellent interpersonal, oral and written communication skills with the ability to present technical materials clearly.

    Ability to work with a wide variety of clients and colleagues, delivering exemplary technical support.

    Ability and commitment to maintaining the confidentiality of sensitive materials.


    Preferred:
    Skills and experience in multimedia, audio-visual, or information security a plus.

    Proven sound independent judgment and a solid work ethic.

    Experience configuring, deploying and supporting client systems in a highly managed environment.

    Ability to work collaboratively with others to produce best possible outcome.

    Ability to thrive in a client-centric, technically-focused environment

    Ability to adapt to a changing and variable work experience.

    Job Location - City, State

    Philadelphia, Pennsylvania

    Department / School

    Information Systems and Computing

    Pay Range

    $37, $60,000.00 Annual Rate


    Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.


    Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    University Benefits


    Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.

    You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.


    Tuition :
    Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

    Retirement:
    Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

    Time Away from Work:
    Penn provides you with a substantial amount of time away from work during the course of the year.

    This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.


    Long-Term Care Insurance:

    In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.

    If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements.

    Eligible family members must always provide proof of good health and are subject to underwriting.


    Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.

    That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.


    Professional and Personal Development:
    Penn provides an array of resources to help you advance yourself personally and professionally.

    University Resources:

    As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities.

    Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries.

    There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples.

    As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.


    Discounts and Special Services :
    From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff.

    Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff.

    You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.


    Flexible Work Hours:
    Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

    Penn Home Ownership Services:

    Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.


    Adoption Assistance:

    Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

    ​

    To learn more, please visit:
    The University of Pennsylvania's special character is reflected in the diversity of the Penn community.

    We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status.

    Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service.

    The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

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