Front Desk Agent - Vista, United States - Cal-a-Vie Health Spa

Cal-a-Vie Health Spa Vista, United States

2 weeks ago

Description

Job Description

We are seeking an experienced Full-time and Part-time Front Desk Agent who is highly detail oriented and one who can work independently and efficiently with our exclusive clientele. The position is eligible to participate in the gratuity pool program.

****Note: This is not an entry level position and only those with hotel front desk experience will be considered. The candidate we choose must have some experience in and familiarity with hotel front desk systems and procedures.

Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

Answer all guest and business incoming phone calls professionally and knowledgeably, through the operation of the main switch board
Update with PM shift upon arrival to obtain information on late arrivals or other guest and/or maintenance needs
Read and update Front Desk Log with all weekly updates, directions and Guest requests. Initial after reading.
Provide all communication necessary by telephone, radio, fax, and email for guest and staff communication
Will be trained to do Night Audit for only on emergency situations
Maintain a balanced Petty Cash bag, witness prior shift's balance, confirm and sign
Print all billing statements for guests if departing the following day
Keep the Front desk area clean and organized, and fill all printers
Maintain stock drawers with printed envelopes for Guest Surveys, Gratuities, Boarding Passes, and Departure Cards, etc.
Prepare brochure requests and enter questionnaires per procedure
Complete inventory of back room, front desk, and guest closet, and replenish supplies or notify Front Office Manager of supplies needed
Print all required marketing and Guest Services materials as requested and cut to size on Stack Cutter
Take and forward guest(s) concerns/requests, informing of issues regarding guests and function, to management or required departments
Provide light kitchen requests during the night, including beverages and cold snacks
Check in all late night arrivals and room them, notifying all departments of their arrival
Initiate emergency procedure plans when an emergency occurs
Communicate with all departments/managers regarding room changes, arrival/departure date/time changes and/or guest issues
Other duties and special projects as needed

Qualifications:

We are seeking a candidate with a minimum of two years' experience in a Hotel Front Desk position.
Proficiency in English (verbal and written), second language an asset
Experience with hospitality management database software or an equivalent system is preferred.
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work all shifts including overnight
Flexible to work as Airport Host and other Front Office/Guest Services positions.

Physical Aspects of Position (include but are not limited to):

Standing and walking throughout shift
Kneeling, pushing, pulling, lifting
Ascending and descending ladders, stairs, and ramps

Company DescriptionCal-a-Vie Health Spa is a world-renowned award-winning luxury spa resort unlike any other. An exquisite oasis sheltered from the rush and competition of daily life, Cal-a-Vie Health Spa resembles a serene French village. Nestled away on 200 private acres in Northern San Diego County, our guests enjoy the lush, tranquil hillsides filled with beautiful vineyards and lavender fields, natural canyons and habitat. We are close to the communities of Vista, Bonsall, Oceanside, Carlsbad, Escondido, Temecula and Murrieta.

Company Description

Cal-a-Vie Health Spa is a world-renowned award-winning luxury spa resort unlike any other. An exquisite oasis sheltered from the rush and competition of daily life, Cal-a-Vie Health Spa resembles a serene French village. Nestled away on 200 private acres in Northern San Diego County, our guests enjoy the lush, tranquil hillsides filled with beautiful vineyards and lavender fields, natural canyons and habitat. We are close to the communities of Vista, Bonsall, Oceanside, Carlsbad, Escondido, Temecula and Murrieta.

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