- Minimum 4-5 years relevant experience in claims Workers' Comp/Property/Casualty Claim handling/Supervision/Management.
- Strong ability to collaborate across departments.
- Excellent interpersonal communication and presentation skills.
- Proficiency with Excel/Word/PowerPoint applications.
- Exceptional communication skills, both oral and written; professional telephone etiquette
- Excellent relationship management skills
- Ability to manage multiple tasks simultaneously
- Must be detail oriented, organized, and possess strong interpersonal skills
- Previous Claim Account Management/customer service experience.
- Bachelor's degree
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Customer Experience Manager
6 days ago
Michaels Stores, Inc. Waterbury, United States Full timeStore - WATERBURY, CT · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. · ...
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Resident Experience Manager
1 day ago
Luther Ridge at Middletown Inc Middletown, United StatesAscentria Care Alliance employees and volunteers take pride in the impact they have on the people they serve. It's more than just a job, it's an opportunity our employees have to care for and share in the lives of people who greatly need and appreciate their presence. Ascentria C ...
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Client Experience Manager
1 week ago
AmTrust Financial Services, Inc. Southington, United StatesThe Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy. The Client Experience Manager (CXM)'s goal is to support Sales, Underwriting and Claims to drive retenti Manager, Experience, Client S ...
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Client Experience Manager
1 week ago
AmTrust Financial Southington, United StatesOverview: · The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy. The Client Experience Manager (CXM)s goal is to support Sales, Underwriting and Claims to drive retention and growth by c ...
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HR Manager
2 days ago
Select Healthcare Plantsville, United States**Associate degree or Higher Preferred**: · - **3-5 years management experience in HR**: · - **This person will oversee payroll, but they have a lot of resources with ADP to rely on.**: · - **Some payroll experience is required**: · - **Bi-lingual is major requirement, mandatory ...
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Accountant
6 days ago
Mitchells/Chuck and Eddie's Plantsville, United StatesWe are seeking a full-time experienced Accountant to become an important part of our fast-growing and dynamic auto recycling company. In this role, you will be responsible for affiliated core company's financial accounts, payrolls, budget, cash receipts, cash disbursements, fixed ...
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Food Service Technician
1 week ago
Southington Public Schools Plantsville, United States**NOTICE OF VACANCY** · **POSITION: Food Service Technician** · **Work Days: Monday through Friday (School year)** · **Work Hours: 9:45 am to 1:30 pm** · **LOCATION: Oshana Elementary School** · **SALARY: $16.54 per hour to $20.15 per hour** · **DESCRIPTION OF POSITION**: · - Car ...
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Fire Sprinkler Service Technician
2 days ago
W&M Fire Protection Services Plantsville, United StatesW&M Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 20 years, and offers a challenging ...
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Technical Support Specialist
6 days ago
Marcone HVAC Plantsville, United StatesEver dream of doing work that makes a difference? Want to join a growing company? _Here it is We seek the talent of a dynamic **Technical Support Specialist** who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact wher ...
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Teller I
1 week ago
TD Bank Plantsville, United StatesWork Location: · Plantsville, Connecticut · Hours: · 30 · Pay Details: · $ $25.50 USD · Line of Business: · Services bancaires personnels et commerciaux · **Job Description**: · The Teller I works in a TD Store location and plays a key role in delivering legendary customer experi ...
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Hartford HealthCare Senior Services at Mulberry Garden Plantsville, United States**Description** · **Job Schedule**: Part Time · **Standard Hours**: 32 · **Job Shift**: Shift 1 · **Shift Details**: · Work where **every moment** matters. · Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing ...
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Teller I
6 days ago
TD Bank Plantsville, United StatesWork Location: · Plantsville, Connecticut · Hours: · 30 · Pay Details: · $ $25.50 USD · Line of Business: · Personal & Commercial Banking · **Job Description**: · The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while pro ...
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Manager - Experience Management
1 week ago
Travelers Insurance Hartford, United States OTHERWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
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member experience manager
6 days ago
Dover Federal Credit Union Middletown, United StatesThe primary function of this position is to deliver Legendary Service by projecting a positive image as a Member Experience Manager of Dover Federal Credit Union by administering, team members directing, and guiding branch operations. Ensures that established policies and procedu ...
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Director, Experience Management
1 week ago
The Travelers Indemnity Company Hartford, CT, United StatesWho Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture th ...
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Construction Superintendent
1 week ago
LaRosa Building Group LLC Meriden, United States**Construction Superintendent** · LaRosa Building Group, LLC, a General Contractor/Construction Manager, is seeking a Construction Superintendent with a minimum of 10 years' experience as a Construction Superintendent. This opening is for a full-time long-term position in souther ...
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Project Manager
1 week ago
LaRosa Building Group LLC Meriden, United States**Construction Project Manager** · **Responsibilities** · Responsibilities will include but not limited to overseeing the total construction effort to ensure project is constructed in accordance with design, budget and schedule. The project manager will: · - Includes interfacing ...
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Proposal Manager
1 week ago
TrueSource Consulting LLC Meriden, United StatesMy esteemed client is searching for an experienced Proposal Manager to lead the development, coordination, and submittal of complex technical commercial proposals. · In this **on-site** position, you will work with various departments throughout the company, from Sales to Enginee ...
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Day Program Manager
3 hours ago
Midstate Arc Meriden, United StatesMidState Arc, Inc. · Are you looking for a meaningful career? Do you enjoy making a difference in the lives of others? · **Turn your passion into a career with MidState Arc. **We **value** and **support **you We offer: · - Free Medical Coverage · - Dental Coverage · - Vision Cove ...
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Application Support Specialist
2 days ago
Osaic Meriden, United States**Application Support Specialist** · - Contract Duration: 8 Months (contract to hire) · - Onsite · **SUMMARY** · Work in a team environment and perform a wide variety of duties pertaining to Infinex's overall technology needs. · **DUTIES AND RESPONSIBILITIES** · Performs a variet ...
Client Experience Manager - Southington, United States - AmTrust Financial Services, Inc.
Description
Overview
The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy.
The Client Experience Manager (CXM)'s goal is to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience mods.
The CXM will support our internal Sales, Underwriting and Claims teams by working along side them to address anything they need, or a client needs with a regional focus.
This model will allow one point of accountability to address any issues that arise over the life of a policy.
The CXM must maintain a solid understanding of AmTrust's mission, vision, and values and uphold the standards of the AmTrust organization.
The Client Experience Manager will be a proactive consultative resource for the client.
The CXM will utilize claim data and analytics to provide actionable insights for the client to identify opportunities for account improvement.
Ensure an elevated experience for our agents and insureds to support new business and retention.The CXM is a brand representative to the client, and they must advocate why choosing AmTrust is most valuable to the client needs.
Assisting AmTrust Underwriting, Sales, and Claims in new and renewal business through prospect calls. Onboard Agents/Insureds to educate on AmTrust capabilities. Build and maintain strong professional relationships and collaboration with all internal departments to better serve our customers. Build and maintain relationships with Insureds & Agents to ensure a high level of customer satisfaction. Learn and understand the insured and agent profile to provide and coordinate best services to internal and external partners. Resolve customer issues in a timely and complete manner. Conducting metrics analysis and reporting of Insureds claims experience through the Stewardship report process. Must demonstrate the ability to tell the AmTrust story to internal/external partners by completing the CXM certification.Educate and train internal business partners, agents, and brokers on AmTrust services Collaborate with Sales/Underwriting and Claims to customize presentations to tell the AmTrust story.
Coordinate & facilitate Claim Reviews with internal staff, agents & insureds. Partner with Sales/Underwriting and Claims to achieve customer retention goals by following CXM best practices.Coordinate Special Claims Handling Instructions to build a service plan that addresses specific claim handling needs for insureds/agents as requested.
Complete reserve and coding reviews. Notification of significant loss communication to insured/agent.Document a record of key activities, such as claim reviews, stewardships, customer education and issue resolution within the appropriate systems.
Performs other functionally related duties as needed.Qualifications
Required:
Preferred:
Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics.
This range may be modified in the future.What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities
Our benefits include:
Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.
This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.
It is an integral part of who we are as a company, how we operate and how we see our future.
Client Experience Manager professionals in Southington
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Paulo Carolino
I am a dynamic and accomplished food service sales professional with nearly 10 years of sales experi ...