Resident Experience Manager - Middletown, United States - Luther Ridge at Middletown Inc

Description

It's more than just a job, it's an opportunity our employees have to care for and share in the lives of people who greatly need and appreciate their presence.

Ascentria Care Alliance focuses on every child, elder, person with a differing ability, refugee, teenage mom - and whomever they call "family" - in order to build stronger communities one person at a time, ensuring that they experience New England as home to caring communities where people experience love, belonging, wellbeing, and hope.

This is an excellent opportunity to help shape the impact of a $150 M non-profit social services organization with programs throughout New England.

The Resident Experience Manager is a multi-faceted role that is responsible for helping prospective residents move into Luther Ridge as well as responsibility for providing a variety of fun and meaningful activities for residents of the community.

• Planning, development, and implementation of activities, which are specifically designed to enrich the lives of Luther Ridge residents. Develops the monthly Luther Ridge activities newsletter / calendar.
• Responding to telephone inquiries and conducting walkin and scheduled tours with prospective residents or interested parties. Responds to questions and resolves concerns of persons interested in becoming residents.
• Developing and leading oneonone and group activities. Prepares rooms, equipment, supplies prior to each activity and cleans up after each activity. Encourages resident and family participation in activities. Transports residents to and from activities as needed.
• Qualification of prospective residents, effectively matching our services to their needs thus maximizing movein potential.
• Assisting with the completion of necessary movein paperwork and tasks to ensure a smooth transition for the resident.
• Ensuring accurate and complete documentation throughout the new resident recruitment and transaction process.