Housing Programs Manager - San Diego, United States - San Diego Housing Commission

Description

Job Details

Description


Salary:
$100, $122,926.34 annually


Type:
Regular full time, full benefits


Application deadline:
June 15, 2024

This is a hybrid role with an office located at 1122 Broadway, Suite 300, San Diego, CA 92101.

Benefits include, but are not limited to:
9/80 Compressed Work Schedule (office closed every other Friday)
14 paid holidays
Remote work options available (must work and reside within a U.S. 100-mile radius of the San Diego Housing Commission)
Employer paid pension contribution of 14% to base salary (not applicable to temporary positions)
457 tax-deferred savings plan
Social security exempt
Tuition reimbursement up to $5,000 annually
Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan,
Dental
Vision
Flexible spending account
Health and wellness perks
Rewards & Recognition program

To see full benefits package, please visit:

About SDHC:

The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness.

The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees SDHC.

SDHC helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC's homelessness initiative, HOUSING FIRST – SAN DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 24,000 affordable units in service in the City today with SDHC's participation.

About the Department:

The San Diego Housing Commission (SDCH) is one of the 39 original Moving to Work agencies out of approximately 3,200 public housing agencies nationwide.

The Moving to Work, or MTW designation provides the Housing Commission the ability to design and implement a variety of innovative new approaches to provide housing assistance and other services to low-income families in the City of San Diego.

Today, 139 agencies have received MTW status either under the original agreement with HUD or through an expansion cohort.

The San Diego Housing Commission's (SDHC) largest program provides federal Section 8 Housing Choice Voucher rental assistance to more than 17,000 households with low income in the City of San Diego.

The Section 8 Housing Choice Voucher program is administered in SDHC's Rental Assistance Division.

A portion of SDHC's federal Section 8 Housing Choice Voucher resources fund several special programs that provide housing opportunities at specific developments and/or for low-income households with specific needs.

The Special Programs team within the Rental Assistance Division administers these special programs designated for specific vulnerable populations such as veterans, families unifying with their children, and people experiencing homelessness.

The Housing Manager will report to Maria Christopher, SDHC's Vice President of Special Programs. Maria is a seasoned employee at SDHC with over 28 years of experience.

Maria promotes a productive and harmonious work environment and has hands-on experience directing strategic initiatives, building internal systems, and leading effective teams.

About the Position:
The Housing Manager is one of three Special Programs Managers reporting to the Vice President of Special Programs.

The Housing Manager is responsible for the oversight of special purpose vouchers, MTW initiatives and permanent supportive housing programs and supervises senior housing staff with caseloads.

These staff determine eligibility, process lease ups, conduct recertifications and interim changes and process program terminations.

The position requires compliance with various affordable housing programs and collaboration with other staff, with clients, with full-service partners, property managers, developers, the Regional Task Force on Homelessness, and others to provide rental assistance resources and permanent supportive housing to vulnerable populations including people experiencing homelessness, veterans, people with a disability or mental illness.

The ideal candidate is team oriented, demonstrates a positive attitude, is open to learn, is flexible, is detail oriented and has intermediate experience using different Microsoft Products.

They can work independently or with a team and have strong customer service skills, exercise critical thinking skills and good judgement, and have experience collaborating with multiple agencies.

Experience working with Housing First principles, permanent supportive services, and vulnerable populations, such as, people experiencing or at risk of homelessness and veterans is strongly preferred.

Class Characteristics:
Manages programs and activities of the rental assistance units in the Housing Choice Voucher Department. The incumbent organizes and oversees day-to-day activities of assigned programs, its administration, projects, and staff.

Responsibilities include but are not limited to, the ability to perform diverse, specialized, and complex work involving significant accountability and decision-making responsibility; plan, organize, oversee, coordinate, and review the work of staff performing difficult and complex professional, technical processes, provide administrative support related to all programs and activities involved in coordinating, managing and monitoring rental assistance programs, coordinate assigned activities with other Commission departments, divisions, outside agencies, and the public, provide highly responsible and complex professional-level assistance and support to the Department Head in a variety of areas and performs related work as required.

Successful performance of the work requires an extensive professional background as well as skill in coordinating divisional work with that of other departments, divisions, and outside agencies.

Examples of Essential Job Functions:

Responsible for planning, managing, overseeing, and participating in the development, implementation and administration of comprehensive projects and rental assistance programs Participates in the development and implementation of goals, objectives, policies, and priorities for the department; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.

Manages rental assistance programs; oversees and organizes day-to-day activities; assists in settings department workload priorities.

Participates in the development, administration, and oversight of division budget; approves expenditures; negotiates and administers contracts with vendors and program partners.

Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to the Department Head.

Participates in strategic planning, project management, goal setting and overall oversight/management of employees, complex projects, and a variety of programs.

Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends discipline to the Department Head; meets and confers with department staff regarding interpretations of policies and procedures.

Participates in the creation and implementation of goals, objectives, policies, and priorities for the department; recommend departmental policy, appropriate service and staffing levels; and administer policies and procedures by appropriately aligning their positions/classifications to the essential job functions being performed.

Monitors programs and projects to ensure compliance with local state, federal laws, regulations, codes, contracts and Commission standards and requirements.

Creates and maintains a variety of records and files pertaining to rental assistance programs reviews and contributes to the creation of Housing Commission Board reports.

Coordinates the unit's activities with other agencies and Commission staff; provides technical direction and implementation strategy to staff in all rental assistance program, matters.

Assists the Department Head in managing and administering section activities.
Maintains and directs the maintenance of working and official databases and files.

Monitors changes in laws, regulations, and technology that may affect Commission or divisional operations; implements policy and procedural changes as required.

Prepares, reviews, and presents staff reports, various management and information updates, and reports on rental assistance programs and special projects to the Housing Commission and Housing Authority.

Serves as a liaison for the division with other Commission departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces; explains and interprets divisional programs, policies, and activities.

Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of Housing Choice Voucher or other rental assistance programs and other types of programs or services as they relate to the area of assignment.

Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations; mediates disputes; coordinates responses to legal issues.

Manages all technical aspects in connection with compliance, administration, and regulations to Housing Choice Voucher or other rental assistance programs.

Oversees the development of requests for proposals as a means of soliciting contractors participate in assigned programs, including the advertising and bid processes, evaluating proposals, and recommending project award; coordinates with legal counsel to determine Commission needs and requirements for contractual services; negotiates contracts and agreements and administers same after award.

Maintains existing and secures new department revenue sources, including reviewing program applications to secure Federal, State, and local funding commitments and the reporting of alternate funding sources, and ensuring compliance with Federal, State, local, funding agency, and Commission accounting and reporting requirements and applicable laws, regulations, and professional accounting practices.

Performs special studies, analyses and projects as assigned.
Performs other duties as assigned.


Qualifications:

Knowledge of:
Administrative principles and practices, including goal setting, program development, implementation, and evaluation.

Principles and practices of housing programs including Housing Choice Vouchers, special purpose vouchers, and permanent supportive housing programs including experience working with vulnerable populations, such as, such as veterans, families unifying with their children, and people experiencing or at risk of homelessness.

Principles and practices of budget development and contract administration.

Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.

Organization and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs.
Principles and practices of comprehensive project and program development, implementation, and management.
Principles, methods, and materials used in building construction.
Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.

Modern office practices, methods, and computer equipment and applications related to the work.
English usage, grammar, spelling, vocabulary, and punctuation.

Techniques for effectively representing the Commission in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.

Ability to:

Assist in developing and implementing goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas.

Plan, organize, assign, review, and evaluate the work of staff, train staff in work procedures.
Effectively administer a variety of programs and administrative activities.
Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
Evaluate and develop improvements in operations, procedures, policies, or methods.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Analyze, interpret, summarize, and present technical information and data in an effective manner.
Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.

Effectively represent the division and the Commission in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Establish and maintain a variety of filing, record-keeping, and tracking systems.

Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

Operate modern office equipment including computer equipment and specialized software applications programs.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.


Education and Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in architecture, engineering, construc­tion management, business administration, public administration or a closely related field, and five (5) years of experience in housing, homelessness or public benefits, including two (2) years of supervisory experience.

Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver's License by time of appointment.


Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.


Environmental Elements:

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.