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Technical Account Manager - Derry, United States - AutoStore System
1 week ago
Description
Technical Account Manager page is loadedTechnical Account Manager
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locations
Derry, USA
time type
Full time
posted on
Posted 7 Days Ago
job requisition id
JR101777
Technical Account Manager
Derry, New Hampshire - Hybrid
Overview:
AutoStore is the pioneer of cube-engineered storage systems and is constantly evolving as a company.
We are changing the way goods and services are stored across the globe and are pushing borders to increase efficiency, safety, and develop new products for our customers.
We are experiencing rapid and strong growth, and are currently looking for a Technical Account Manager (TAM) who will play a leading role in the AutoStore North American Service and Support Team.
The TAM will manage and coordinate the activities and operations of the Autostore equipment and other end user locations while also supporting Service and Support activities in North America.
Key Responsibilities and AccountabilitiesProvide onsite support at our customer's facilities
Be an expert on AutoStore equipment supporting the B1 robots and operating the system with a focus on minimizing downtime
Participate in weekly meetings with partners, management, teams out of the NA office and EU offices
Handle Salesforce cases and tickets in Jira, troubleshooting and resolving problems
Participate in 24/7 rotational support
Be an instructor to partners
Write knowledge base articles
Have knowledge about all AutoStore modules
Follow all internal procedures and processes
Qualifications:
Bachelor's Degree (BA/BS) or equivalent, or four-plus years of related experience and/or training, or equivalent combination of education and experience.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of
engineering/technical.
Working knowledge of data collection, data analysis, evaluation, and scientific.
Acute attention to detail.
Demonstrated ability to plan and organize projects.
Commitment to excellence and high standards.
Excellent written and oral communication skills.
Proficient with Powerpoint, Excel, Word, Salesforce.
Proven ability to handle multiple projects and meet deadlines.
Good judgment with the ability to make timely and sound decisions
Key Competencies:
Oral Communication:
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication:
Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Business Acumen:
Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Motivation:
Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing:
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism:
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Other requirementsTravel up to 25-50% to office in New Hampshire, Europe, or other sites in NA as required to support customers or receive training
AutoStore Offers
Competitive Compensation
Unlimited PTO
Generous 6% 401K Match
Full Medical Benefits
Recruiting Agencies:
AutoStore does not accept agency resumes. Please do not forward resumes to our jobs alias or AutoStore employees. Please refrain from contacting AutoStore employees regarding candidates or services. AutoStore is not responsible for any fees related to unsolicited resumes.
Struggling to find your next dream job?
We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates.
We focus on finding the right talent and have designed our process to reduce biases and have a good candidate experience.
For that reason, we are not accepting open applications, but encourage you to set up a job alert on our recruitment page to be notified when the next opportunity arises within your field of interest.
Unsure about which path is the right one for you?Soon we will have our new Pathfinder test ready - here you will be able to take a short questionnaire and read about where in our organization your skillset and personality can be a fit
About Us
AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence.
Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers.
AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking for talent that share our values and curiousity for new technology and development#J-18808-Ljbffr
