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Marshfield

    Maintenance Technical Support - Marshfield, United States - Nelson-Jameson, Inc.

    Nelson-Jameson, Inc.
    Nelson-Jameson, Inc. Marshfield, United States

    2 weeks ago

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    Description
    Job Summary:

    We are seeking a highly motivated and skilled Maintenance Technical Support individual to join our dynamic team. The ideal candidate will be responsible for solving problems and assisting customers in selecting the most suitable products and components. This role demands a strong foundation in application knowledge to provide expert advice and product recommendations. You will play a crucial role in managing opportunities from inception to completion, fostering supplier partnerships, and acting as the primary support contact for our sales team.

    Duties/Responsibilities:
    • Solve problems and assist the customer in choosing the right products and components.
    • Utilize application knowledge to provide advice and product recommendations.
    • Manage opportunities from start to finish working with customers, suppliers and product team.
    • Cultivate supplier partnerships (in collaboration with Product Management).
    • Offer feedback to Product Managers regarding pricing and product offerings.
    • Serve as the primary point of contact for support to both Inside and Outside Technical Sales Managers.
    • Provide product and quoting support to the Service & Repair team.
    • Monitor and expedite the progress of critical orders.
    • Other duties as assigned.
    Required Education and Experience:
    • A high school degree or equivalent is
    • At least one year of Maintenance experience, preferably in the food, or dairy industry
    • Proficient in communication and computer-related tasks.
    • Confidence in engaging with customers effectively.
    • Quick learning capabilities and excellent information retention skills.
    Preferred Education and Experience:
    • Bachelor's degree in a technical field or equivalent practical experience.
    • Experience in maintaining a clean and sanitary environment in a food and beverage facility or similar setting.
    • Knowledge of fundamental food processing operations and adept at troubleshooting.
    Why Nelson-Jameson:
    • Compensation $60,000 - $70,000
    • Comprehensive benefits package
    Physical Requirements:

    The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

    While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee is occasionally required to stand, walk, or stoop.

    The employee must occasionally lift and/or move up to 25#. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. An office environment is typical in this position, with occasional visits to the warehouse. The noise level is generally quiet.

    Work Week:

    Hours: 42-45 Days: Monday-Friday Weekends: As required

    The above is an overview of the position described and is not intended to be all-inclusive. To perform this job successfully, an individual must be able to perform each Responsibility and Duty satisfactorily. The qualifications, including the physical demands listed, are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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