- Associate Degree, Certificate, or Diploma from a Technical School preferred
- 3-5 years of related experience
- Experience with Microsoft Server and Workstation OS, Microsoft Admin Centers, Office 365, Active Directory, Azure AD,
- Remote desktop support experience
- PC imaging knowledge
- Experience with Cisco Meraki, SonicWALL, NetSuite, and Crestron AV solutions a plus
- Experience with NetSuite, SOAP web services, SuiteScript APIs, RESTlets and CSV imports/exports a plus
- Strong communication & interpersonal skills, including active listening, positive attitude
- Excellent problem-solving, critical thinking, organization, time management, and prioritization skills
- Proficiency in fostering and managing relationships with technology vendors we partner with.
- Ability to work both collaboratively and independently on assigned duties
- Develop and implement technology strategies aligned with
- Manage vendor partnerships, including MSPs, AV, VOIP, data,
- Lead the planning, execution, and delivery of technology
- Oversee the maintenance and optimization of IT infrastructure,
- Identify, mitigate, and report technology-related risks, such as
- Ensure compliance with relevant regulations and standards,
- Evaluate and negotiate contracts with technology vendors and
- Monitor expenses and identify opportunities for cost savings.
- Collaborate with internal team to understand technology needs
- Stay abreast of emerging technologies and industry trends,
- Provide local and remote administration and support server,
- Manage User Access and Security
- Track and update IT inventory.
- Install, configure, troubleshoot, repair, and maintain all desktops,
- Provide support across all tiers, collaborating with the technology
- Plan, configure, maintain, and test business continuity, disaster
- Maintain servers and desktop systems by managing software,
- Collaborate with AV vendors to set up, configure, and maintain
- Coordinate the setup of audio/video/teleconferencing
- Strong work ethic
- Accountability
- Approachable
- Committed
- Courageous
- Driven
- Dedication
- Passionate
- Servant Leadership
- Team Player
- Integrity
- Learner
- Loyal
- Trustworthy
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Technology Manager - Charlotte, United States - CBI
Description
Title:
Technology Manager
Report to:
Director, Technology
Desired Experience and Skills:
Role Summary:
The Technology Manager plays a key role in ensuring the efficient and effective utilization of technology
resources within the organization. Reporting directly to the Director of Technology, this position is responsible for managing and
implementing technology initiatives, overseeing IT infrastructure, and providing technical support to our associates.
General Responsibilities:
requirements.
Technical Support Responsibilities:
desktops, for all CBI locations with travel as necessary.
peripherals.
high-quality service, with efficient escalation when necessary.
cleanups, software audits, and patch/version management.
Qualities of a
High Performing Team Member:
The above statements are intended to describe the general nature and level of work being performed by Associates assigned to this classification.
be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties
outside of their normal responsibilities from time to time, as needed.
Associates are responsible for reviewing the CBI Sourcebook and other forms of communications such as policy and procedure updates for additional details and
job requirements.