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Jersey City

    Part Time Call Center Sales Rep - Jersey City, United States - TABACALERA USA Inc.

    TABACALERA USA Inc.
    TABACALERA USA Inc. Jersey City, United States

    4 weeks ago

    TABACALERA USA Inc. background
    Part time
    Description
    • The prime duty is out-bound call selling to solicit orders for goods or services
    • Sell and describe products and services, respond to customer questions, and obtaining customer information as needed
    • Analyze data to identify Top Spenders, Frequency of orders, Inactive/lost consumers for soliciting sales
    • Be a reliable source for consumer information that is delivered to management team
    • Entering data and maintaining database of existing customers
    • Understanding of confidentiality with client information
    • Maintaining details of telephonic communications and interactions of accounts, orders, and payments
    • Identify and escalate priority issues
    • Process orders
    • Manage, troubleshoot, and resolve customer complaints/technical issues
    • Respond to emails
    • Comply with all policies and procedures as instructed by the organization
    • Always represent the company with complete professionalism using telephone etiquette skills. Take proper care that the outbound calls do not disturb, annoy, or offend potential or current customers
    • Act as a team player while working with co-workers and setting goals
    • Comply with all policies and procedures as instructed by MC Management
    • Follow safety awareness and accident prevention guidelines
    • Company Brand Expert: JR Cigars, Serious Cigars,
    • Handle Inbound calls
    Other duties and responsibilities as assigned
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