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    Account Manager - Baltimore, United States - Verra Mobility

    Verra Mobility
    Verra Mobility Baltimore, United States

    2 weeks ago

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    Description
    Who We Are...

    Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily.

    We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America.

    We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles.

    And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

    Culture

    Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach.

    The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members.

    The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies:
    bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

    Culture

    Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach.

    The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members.

    The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies:
    bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

    Position Overview


    Serve as the primary relationship owner for an assigned group of client accounts with responsibility for both retention, contractual obligations, and growth.

    Work closely with Regional Director of Account Management or SVP of Account Management and operational teams to identify program needs.


    Prepare and deliver effective client presentations, Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.

    Identify new opportunities from within existing accounts, partnering with the sales and product management teams to aid in increasing revenue.

    Ensure a deep understanding of company processes and merge that knowledge with clients' expectation.

    Essential Responsibilities

    Manage multiple accounts; develop relationships with political and operational stakeholders.
    Own client retention, renewals, upsells and client satisfaction
    Work closely with internal teams on day-to-day operational processes, efficiency opportunities, troubleshooting and quality control
    Quickly determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
    Partner with internal cross-functional teams to understand customer goals and key performance metrics.
    Account research and analysis as it pertains to preparing and delivering client reports including research and analysis
    Ensure accurate and timely client invoicing and billing
    Provide input on new processes and workflows as needed
    Focus on ensuring superior customer service levels, operational excellence and strategic insight

    Qualifications

    Minimum 3+ years as a Customer Support Specialist, Customer Service, Account Management, or related experience
    Demonstrates strong business acumen, and success in developing and maintaining customer relationships
    Experience working with state, local governments, and elected officials preferred
    Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
    Strong written and verbal communication skills collaborating with all levels of internal and external organizations
    A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
    Sound decision making, analytical and organizational skills in a fast-paced environment

    Verra Mobility Values

    An ideal candidate for this role naturally works in alignment with the

    Verra Mobility Core Values:
    Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
    Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
    Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
    Win Together. We believe in growing and inspiring people together.

    We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.


    With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected.

    In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.

    Verra Mobility Applicant Privacy Notice


    Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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