- Foster a positive and inclusive team culture that promotes collaboration, innovation, and a strong sense of purpose aligned with the company's mission and values.
- Provide ongoing training, coaching, and professional development opportunities to empower team members to achieve their full potential and contribute to the success of the facility.
- Collaborate with departmental leaders to optimize the customer experience and understand the customer's needs to provide a frictionless health journey.
- Lead the recruitment and selection process for building a high-performing sales and operations team, including defining job roles, conducting interviews, and making hiring decisions.
- Lead, mentor, and motivate the operations and sales team to achieve individual and store sales targets.
- Facilitate effective communication and collaboration among team members, departments, and external partners, promoting transparency, trust, and mutual respect.
- Conduct regular team meetings, huddles, and brainstorming sessions to foster idea sharing, problem-solving, and cross-functional collaboration on key initiatives.
- Encourage open feedback channels, constructive discussions, and a culture of learning and feedback to drive innovation and continuous improvement across the organization.
- Ensure efficient and effective sales processes and workflows to streamline operations and enhance customer experience.
- Develop and execute community-centric sales strategies, engaging local residents and businesses to build a strong and supportive network.
- Collaborate with the marketing lead to develop and implement sales strategies tailored to the individual targets in the South Bay and surrounding area. These will include B2C and B2B opportunities.
- Identify key market segments and develop targeted sales strategies to capture new customers and drive revenue growth.
- Use market data and community knowledge to deploy the sales team in targeted segments while tracking results and adjusting regularly.
- Focus strategies to maximize membership sales revenue with emphasizing personalized sales approaches tailored to individual needs.
- Plan and execute promotional sales events and campaigns to attract new members/guests and enhance retention rates, incorporating personalized sales messaging and experiences.
- Work with Sales Lead to develop KPIs to monitor sales metrics and performance indicators to evaluate team and individual performance.
- Implement CRM software or other tools to streamline sales workflows, track customer interactions, and analyze sales data for actionable insights.
- Analyze sales data and generate regular reports to evaluate progress and identify areas for improvement, leveraging insights to refine personalized sales strategies
- Ensure exceptional member experiences by fostering a culture of personalized service and attention to detail, guiding the operations and sales team to customize a la carte offerings based on individual goals.
- Build and maintain strong relationships with current and prospective members and guests ensuring their needs are met and expectations exceeded through personalized sales interactions.
- Oversee the day-to-day operations of the facility, ensuring it is well-maintained, clean, and safe for customers, team members, and visitors.
- Develop and implement operational protocols, safety procedures, and emergency response plans to mitigate risks and ensure regulatory compliance.
- Coordinate with facility management vendors, contractors, and service providers to schedule maintenance, repairs, and upgrades as needed, optimizing operational efficiency and cost-effectiveness.
- Own the safety and security of the facility as the point of contact for all access control and security tools.
- Analyze operational workflows, identify inefficiencies, and streamline processes to improve productivity, improve customer experience, and enhance overall operational efficiency.
- Implement labor management principles, continuous improvement methodologies, and operational best practices to optimize resource allocation, minimize waste, and maximize output.
- Develop and manage operations and sales budgets, allocating resources effectively to optimize productivity and ROI.
- Collaborate with the finance team to develop accurate forecasts and opportunities to optimize the mix of business.
- Develop and manage budgets for sales, marketing, operations, and other key areas, ensuring alignment with revenue targets and profitability goals.
- Monitor financial performance through regular analysis of key metrics, such as customer acquisition cost, lifetime value, labor management, inventory control, and return on investment (ROI).
- Identify opportunities for cost optimization, revenue maximization, and investment in growth initiatives, presenting financial reports and recommendations to stakeholders.
- Ensure compliance with industry regulations, data privacy laws, and ethical standards relevant to the health and wellness industry, maintaining a high level of integrity and transparency.
- Implement best practices for data security, customer confidentiality, and risk management, safeguarding the startup's reputation and customer trust.
- Stay updated on regulatory changes, industry standards, and certification requirements, guiding the startup's compliance efforts and risk mitigation strategies.
-
Head of Operations
1 day ago
northwoodspace El Segundo, United States**About Northwood**: · Northwood is on a mission to transform connectivity between earth and space and bring the benefits of space to the masses through innovations in space communications technologies. If you are energized by building at a high-velocity company and seeing your w ...
-
Head of Operations
1 week ago
Healthy America LLC El Segundo, CA, United StatesJob Description · Job Description · SUMMARY The Head of Operations and Sales will be a dynamic, experienced and results driven leader to direct our multi-faceted health and wellness facility in El Segundo. · The ideal candidate will be a strategic leader with a passion for he ...
-
Head of Fitness Operations
3 hours ago
Love El Segundo, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellnes ...
-
Head of Electrical Test and Operations
1 week ago
ABL Space Systems El Segundo, United StatesABL Space Systems was founded in 2017 by veterans of SpaceX and Morgan Stanley to develop low-cost launch vehicles for the small satellite industry. More importantly, we're building a launch system we are truly proud of - no gimmicks or over-design, just reliable, rapidly deploya ...
-
Head of Electrical Test and Operations
1 week ago
ABL Space Systems El Segundo, United StatesABL Space Systems was founded in 2017 by veterans of SpaceX and Morgan Stanley to develop low-cost launch vehicles for the small satellite industry. More importantly, we're building a launch system we are truly proud of - no gimmicks or over-design, just reliable, rapidly deploya ...
-
Head of Operations
1 week ago
dot cards, Inc Los Angeles, United StatesOur mission is to reignite personal, real-world interactions. We're reshaping networking with our innovative products that encourage conversations and forge durable connections. Leveraging NFC technology, we make networking effortless and engaging. · As the Head of Operations at ...
-
Head of Operations
2 weeks ago
ZEALOT Los Angeles, United StatesHEAD OF OPERATIONS · ZEALOT has an opportunity for a passionate, dedicated Head of Operations to join our team and can be based in the Los Angeles or New York office. · ZEALOT is a hub of creativity and innovation in entertainment marketing with a rich history of crafting compell ...
-
Head of Operations
1 week ago
ZEALOT Los Angeles, CA, United StatesHEAD OF OPERATIONS · ZEALOT has an opportunity for a passionate, dedicated Head of Operations to join our team and can be based in the Los Angeles or New York office. · ZEALOT is a hub of creativity and innovation in entertainment marketing with a rich history of crafting compe ...
-
KARL STORZ El Segundo, United StatesAt KARL STORZ, we take pride in helping patients · through some of the toughest journeys of their lives. · We are making contributions that matter. · Regardless of your role, YOU improve patients' lives every day. · **Location**:El Segundo, CA, US, 90245 · **Company**:KARL STORZ ...
-
Manager, Product Marketing Upromise
6 days ago
Prodege LLC El Segundo, United StatesThe **Manager, Product Marketing, Upromise** will serve as its steward and champion. The individual will own and execute product, marketing, and operational strategy to achieve the financial goals of Upromise. This leader will successfully work to develop external partnerships an ...
-
General Manager
1 week ago
Hilton El Segundo, United StatesGeneral Manager - Embassy Suites LAX South · **About the Opportunity**Get ready to take charge as the General Manager of our Embassy Suites LAX South We are looking for a dynamic, trailblazing leader to team up with us and propel our hotel to unparalleled success. · As the Genera ...
-
Cyber Security Analyst
3 days ago
Millennium Space Systems, A Boeing Company El Segundo, United States**Company Overview** · Millennium Space Systems, A Boeing Company delivers affordable, high-performance space systems for exacting customers. At Millennium, you will be part of a close-knit team working on exciting technological problems. We work in an open environment where idea ...
-
Head of Operations at
3 days ago
Saturdays Football Los Angeles, United StatesJob Description · Job DescriptionOverview · Saturdays Football is a fashion brand focused on soccer and is headquartered in Los Angeles. · Our brand represents American soccer culture and is centered around nostalgia and community. We specifically allow our community to connect ...
-
Head of Operations
2 weeks ago
Pinto Employment - Logistics and Supply Chain Jobs Los Angeles, CA, United StatesAIR CARGO POWERHOUSE looking for a Director to manage multiple sites from Washington to California. · This high-visibility role works with Executive team and local managers to ensure the safety, efficiency, · growth, and profitability of all facilities throughout the West Coast ...
-
Head of Operations
2 weeks ago
Optimize Practice Services Los Angeles, CA, United StatesDIRECTOR OF OPERATIONS · Optimize Practice Services is a full-service consulting and dental partnership organization with the sole purpose of helping dentists and their teams clarify and execute their meaningful vision for growing and scaling, building or joining a platform, or ...
-
Head of Operations
2 weeks ago
Northrop Grumman Los Angeles, CA, United StatesDirector of Business Operations & Capacity Growth I · Research and Sciences · Shift: 1st Shift (United States of America) · Travel Required: Yes, 25% of the Time · Relocation Assistance: Relocation assistance may be available · At Northrop Grumman, our employees have incredi ...
-
Head of Operations
2 weeks ago
Healthly Los Angeles, CA, United StatesThe Director of MSO Operations , orchestrates the planning, organization, and facilitation of Managed Services Organization (MSO) operations. Reporting directly to the President, they play a pivotal role in propelling growth, enhancing quality, and spearheading operational initia ...
-
Head of Operations
2 weeks ago
Global Channel Management, Inc. Long Beach, CA, United StatesQualifications · Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience in Facility Management · 10 years of experience in Facility Management · Ability to travel to assigned projects · Prefer BOMA and/or IFMA designation (RPA/CFM) · Experience · ...
-
Subdivision Manager
1 week ago
Quantum Ventures Port Angeles, United StatesAre you interested in promoting health security in a globalized world and helping to ensure the health protection of people during work, travel, residence, or medical treatments abroad? Then you've come to the right place. As the German Liaison Office for Health Insurance - Abroa ...
-
Employee in technical purchasing
1 week ago
Radiant Innovations Manhattan Beach, United StatesJob Description: Technical Purchasing Employee (m/f/d) in Manhattan Beach · AGROTEL is an internationally active family-owned company that produces textile solutions for agriculture, industry, trade, and environmental technology. Our success factors are superior expertise and inn ...
Head of Operations - El Segundo, United States - Love
Description
Job Description
Job DescriptionSUMMARY The Head of Operations and Sales will be a dynamic, experienced and results driven leader to direct our multi-faceted health and wellness facility in El Segundo.
The ideal candidate will be a strategic leader with a passion for health, wellness and longevity; possessing the ability to optimize labor, enhance the customer journey, drive revenue, and ensure operational excellence across all departments. In addition to overseeing day-to-day operations, this position will play a crucial role in fostering collaborations with marketing, sales, and community outreach efforts, as well as ensuring compliance with regulatory requirements and maintaining high standards of cleanliness and maintenance.
We are looking for a visionary leader with a commitment to delivering exceptional customer experiences and driving business growth through strategic partnerships and community engagement.
ESSENTIAL FUNCTIONS
Team Leadership
Communications and Collaboration
Sales Strategy and Performance
Member Experience and Relationship Management
Operations Management
Financial Management and Budgeting
Compliance and Regulatory Oversight
Head of Operations professionals in El Segundo
-
Faith Miramontes
C Suite Executive Assistant & Office Manager