Senior Operations Project Specialist - Remote, United States - VelocityEHS

Description

THE OPPORTUNITY:
This is a remote opportunity and is open to candidates that reside anywhere in the United States or Canada.
JOB SUMMARY
VelocityEHS Senior Operations Project Specialists lead the backend operational activities needed to help VelocityEHS service operations meet or exceed their client expectations. They perform and/or coordinate the heavy-lifting, and they see that the "T's" are all crossed and the "I's" are all dotted before a VelocityEHS services project is delivered to a client.
Primary Duties and Responsibilities

• Concurrent management of the backend operational elements of numerous VelocityEHS service projects, primarily involving SDS library-building and/or updating.
• Subject matter expert in VelocityEHS Chemical Management products, services, and contracts, as well as the SDS landscape in general.
• Confirm and redefine scope, establish project timelines, obtain necessary files/information from internal customers, coordinate with Vendor and Obtainment Operations staff, provide ongoing project communication and status updates, and help to resolve project-related issues.
• Ensure timely project delivery within established quality guidelines.
• Collect and document various project delivery, success, and performance metrics and data.
• Perform various project-related operational tasks, such as (but not limited to): project template creation, file management, data entry, SDS obtainment, MSDSonline database searching, paper document sorting or scanning, electronic image file type conversions, SDS database maintenance and QA, data scrubbing and filtering, spreadsheet analysis and QA, and file and data processing within the Content Management Application.
• Coordinate with other operations teams to perform quality assurance, boost SDS obtainment success rates, and to exceed customer expectations.
• Demonstrate a continuous improvement, self-development, and customer-driven mindset.
• Collaborate with other staff on best practices and continuous process improvement; participate in and lead regular and ad hoc meetings with customer-facing staff to review existing projects and/or process improvements.
• Responsible for ensuring all processes are accurately documented via SOPs.
• Thorough understanding of internal systems and tools, including the Content Management Application and Salesforce.
• Take the lead on pre-sale support, ensuring that routine and complex requests are addressed within established timeframes and escalating non-routine requests as needed.
• Take the lead on resolving issues or concerns that may arise during a project, either directly or by collaborating with applicable VelocityEHS staff.
• Assist department leadership with training, troubleshooting, task assignment, team workload balancing, and the implementation of process improvements.
• Contribute to User Acceptance Testing for the Content Management Application and other internal systems.
• Build strong networks within the company, particularly with other operational staff and customerfacing project coordinators.
• Assist services leadership team with scoping out non-routine, custom, and/or complex service opportunities; serve as Operations Project Coordinator for such projects.
• Assist with other tasks as assigned by department leadership.

Minimum Skills and Qualifications

• Bachelor's degree in an appropriate discipline or equivalent work experience
• 4+ years of operations or project management experience in a B2B (Business-to-Business) organization. This experience would preferably have demonstrated accomplishments in a project/team leadership role.
• Proficient in MS Office (Outlook, Word, PowerPoint) and expertise with Excel
• Proficient with Internet Browsers (Google Chrome, Mozilla Firefox, Internet Explorer, etc.) and in internet research
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision as well as foster a team environment
• Strong organization skills with the ability to handle diverse and significant workload and help to prioritize work across the Service Ops Team
• Detail-oriented, methodical, persistent, innovative
• Ability to complete quality work within agreed upon deadlines
• Strong collaboration skills within and across different teams
• Takes ownership of issues/projects and follows through to completion
• Proven commitment to deliver outstanding customer service
• Ability to make sound decisions using analysis and judgement
• Basic knowledge of relational databases
• Familiarity with project management tools
• Knowledgeable with Adobe Acrobat/Distiller (PDF)
• Ability to comfortably manage risks, uncertainties, and complex situations

Preferred Skills and Qualifications

• Familiarity with Access
• Familiarity with Salesforce
• Familiarity with Workfront
• Basic Knowledge of SQL
• Experience with Agile Methodology, JIRA, reviewing and testing requirements

Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family's needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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