- LCFT/CFT Qualified – Building specific Qualified.
- Minimum Three years of responsibility in
- building systems and critical facilities equipment.
- Professional licenses strongly preferred (electrical and mechanical licenses)
- Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
- Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
- Requires a high level of commitment to customer service, whether co-workers or clients.
- Requires in-depth knowledge of applicable rule's laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
- Ability to analyze and solve problems involving several options with limited information.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
- Requires advanced analytical and quantitative skills.
- Proven management skills, customer service orientation, and problem-solving knowledge.
- Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
- Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
- MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint.
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Operations, Subject Matter Expert - Phoenix, United States - Aligned Data Centers
Description
DUTIES AND RESPONSIBILITIES:
· Support the development of Practical Operational Training.
o Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company.
· Technical resources to support sites.
o PM QAQC
o SD fit out support.
o Field Service Bulletins review for sites.
· Support Operations best practices.
o This position will support site operational training of all team members.
o Maintain Operational awareness culture.
o Site support for SMEs and ARMs.
o Be the go-to of operations technical training documents for the site.
· Operations specific Training.
o Take part in hands on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills).
o Collaboration with Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure.
o Take part in assessing site operations teams through AMMO audits.
o Help identify operational processes that can be improved and standardized across all markets.
· AMMO audits follow ups and review and establish action plans with OPS SME.
· Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments.
· Understand the engineering design and operational aspects of all electrical systems.
· Conducts a routine and on-going assessment of all building systems operations.
· Assist with establishing baseline MOPs and EOPs needed to operate a site.
o Report findings to OPS SME to drive process improvement and share lessons learned across the different sites.
o Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT's.
QUALIFICATIONS:
QUALIFICATIONS:
· Bachelor's degree preferred with 10 years' experience or minimum of 12-15 years of related experience in lieu of degree.
· Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
· Ability to project and time manage effectively.
· Ability to develop operational standards, project tracking, and management documents.
· Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
· Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
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