Program Manager, Membership - Pittsburgh, United States - Carnegie Museums of Pittsburgh

Description

There's no cultural organization in the world quite like Carnegie Museums of Pittsburgh. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We're committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time. Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.

*This Full-Time position is eligible for the Carnegie Museums of Pittsburgh's many Benefits.

Please scroll to the bottom of this page to see information on the starting pay rate. *

There is no cultural organization in the world quite like Carnegie Museums of Pittsburgh. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We are committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time.

Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community. The Program Manager, Membership in the Advancement and Community Engagement office is responsible for expanding the scale and scope of membership programs and events at all four Carnegie museums and works directly with the Director of Membership & Annual Fund. The ideal candidate is a creative event professional who is eager to create new and exciting engagement experiences for members.

QUALIFICATIONS

*EDUCATION AND EXPERIENCE: *

Bachelor's Degree or equivalent combination of education and experience required. Minimum of 3-5 years of progressively responsible experience in planning and managing special events and/or programs for a wide range of age groups. Three -- five years of supervisory experience preferred. Experience working in non-profit educational or cultural organizations preferred. Experience working with teams of volunteers preferred.

*KNOWLEDGE, SKILLS, ABILITIES: * Must possess excellent verbal, written, and organizational skills. Exhibits the collaborative and adaptive nature necessary to foster strong relationships. Exercises sound judgment, tact, and diplomacy with members, donors, visitors, volunteers, and museum staff. Ability to work simultaneously on multiple projects in a complex and fast-paced work environment. Must be able to work under pressure, prioritize, and adapt strategies to meet multiple deadlines. Raiser's Edge and Luminate knowledge a plus. Evening and weekend work is required.

*PHYSICAL REQUIREMENTS: * Ability to move about for long periods of time. Moderate lifting up to 25 lbs. is required.

PRINCIPAL ACCOUNTABILITIES

Work with the Director of Membership & Annual Giving to develop virtual and in-person membership programs and events designed to drive member engagement and enhance membership acquisition and retention initiatives.

Manage all aspects of membership event design, production and logistics for a wide range of members at all levels of membership, including teens, seniors, families, young professionals, and more.

Works directly with the IDEA Council to advance the council's mission and to develop events, programs and initiatives that deepen CMP's commitment to creating a culture that fosters inclusion, diversity, equity and access across the organization.

Collaborate with the Director of Membership & Annual Giving and the Education teams to create events and programs designed to grow and engage members for a membership for teenagers. Work with the Membership team to create prin and digital marketing assets to advertise and promote teen memberships and associated events and programs.

Actively pursue creating additional membership opportunities and experiences for current or planned events and programs at all four Carnegie museums.

Represent and promote CMP's membership program in public at external events, including corporate events, community events, conferences, etc.

Create and manage event and program budgets. Prepares budgets for events, monitors revenues and expenditures, issues purchase orders, and reviews and codes expense invoices.

Plan and manage all event logistics: develop timelines, schedules and floorplans; submit and coordinate technology requests for both in person and virtual events; organize staffing needs, update webpages; develop invitation lists; track and record event registrations; setup and breakdown events; etc.

Coordinate event logistics and procedures with internal staff across multiple CMP departments for needs such as event staff, volunteers, security, AV, scheduled use of facilities, and other assets for onsite, offsite, and virtual events. Disseminate all event needs, details and logistics to the appropriate teams and contacts throughout CMP.

Manage and oversee various outside vendor relationships for all aspects of membership events, including catering, invitation printing and mailing, entertainment, decoration, photography, and more.

Work collaboratively with the Membership team to manage invitation lists and create event descriptions, copy and content for a wide range of print and digital assets, including flyers, onsite signage, email invitations, renewal and acquisition solicitations, social media ads, and more.

Define and measure performance metrics by producing both quantitative and qualitative reports on attendance data, member subset participation, member feedback, surveys, etc. Utilize the defined performance metrics and member feedback to conduct reporting and debriefing meetings to evaluate, refine and adjust event strategy, as needed.

Performs additional special projects and support as needed to meet the goals of the department.

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Record Check FBI Fingerprint Criminal Background Check Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer -- Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.