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IT Support Specialist
5 days ago
Tscbank Pittsburgh, United States** IT Support Specialist** · **Department: Bank Operations and Technology** · **Location: Pittsburgh, PA** · **Summary of the Position:** · The IT Support Desk Specialist is a hands-on role responsible for supporting the Banks day to day IT related requests. The incumbent mus ...
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IT Support Specialist
5 days ago
Insight Global Pittsburgh, United StatesInsight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...
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IT Support Specialist
2 weeks ago
Insight Global Pittsburgh, United StatesInsight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...
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IT Support Specialist
1 week ago
Advantage Home Health and Hospice Pittsburgh, United StatesJob Description · Job DescriptionThe IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.? · The successful candidate will be able to perform the followi ...
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IT Support Specialist
1 day ago
Public Parking Authority of Pittsburgh Pittsburgh, United StatesPOSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and resolves or escalate requests. ...
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IT Support Specialist
1 day ago
Pittsburgh Parking Authority Pittsburgh, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and ...
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Housing Support Specialist
1 day ago
Jubilee Association of Maryland Kensington, United StatesAssigned Office Location: Remote/in the field (3 days) and Jubilee Association of Maryland Office (2 days). · Position Summary. Jubilee is a leading provider of Housing Support Services for adults with intellectual disabilities in Maryland. The Housing Support Specialist is a key ...
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Peer Support Specialist
1 week ago
University of Pittsburgh Pittsburgh, United StatesIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...
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Peer Support Specialist
1 week ago
University of Pittsburgh Pittsburgh, United StatesIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...
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Software Support Specialist
1 week ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Radiology Support Specialist
1 week ago
Center for Diagnostic Imaging Pittsburgh, United StatesRAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all interna ...
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lactation support specialist
1 week ago
UPMC Pittsburgh, PA , USA, United States**Are you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are lo ...
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Software Support Specialist
1 week ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Software Support Specialist
5 days ago
Pittsburgh Public Schools Pittsburgh, United StatesOther - Position - Non-Certified · Job Number · Start Date · Open Date 02/15/2024 · Closing Date 05/15/2024 · The Software Support Specialist is responsible for providing Tier 2 management and support of district devices. In addition, the Software Support Specialist is respo ...
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Lactation Support Specialist
1 day ago
University of Pittsburgh Medical Center Pittsburgh, PA, United StatesAre you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are look ...
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Radiology Support Specialist
1 week ago
RAYUS Radiology Pittsburgh, United StatesJob Summary · RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will beresponsible for providing exceptional service to healthcare facilities (clients), patients an ...
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Software Support Specialist
1 week ago
All Lines Technology Pittsburgh, United StatesJob Description · Job DescriptionAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for provid ...
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Software Support Specialist
2 weeks ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Peer Support Specialist
2 days ago
University of Pittsburgh Pittsburgh, United States· Peer Support Specialist · In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction serv ...
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Patient Support Specialist
1 week ago
ConnectiveRx Pittsburgh, United StatesFull-time, Monday - Friday · On-Site : Robinson Twp · ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medicat ...
Patient Support Specialist - Pittsburgh, United States - ConnectiveRx
Description
**Patient Support Specialist (In-bound call)**
Pittsburgh, PA 15275, USA Req #1732 Thursday, October 28, 2021 ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.
ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform and The Macaluso Group to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit **Job Description** The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance programs. This individual is part of a highly concierge white glove service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our clients copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.
**What you will do:**
Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.
Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
Performs other assignments as needed.
**What we need from you:**
High School or GED required
1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred
Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
Call Center operating metrics and performance management experience (a plus)
Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
Will be trained to support programs, clients and/or job functions as appropriate
Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
Fluent in English/Spanish (a plus).
Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation
Customer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy
Adaptability: Adapts to a variety of situations easily and effectively navigates situations
Problem Solve; Thinks critically, and problem-solves issues to resolution
Equal Opportunity Employer: This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed. **Other details**
Pay Type Hourly
Travel Required No
Telecommute % 0